Microsoft Says Someone Changed My Profile Information

Hi Steve,

I realize the importance of your concern and appreciate your efforts in bringing the issue to our attention.

I understand that you wish to know what is triggering the messages stating that your profile information has been changed and if this is a real security.

Based on your issue description and the information that you have provided, it needs to be addressed directly by posting to our **Private Support via Secure Messaging** as the channel you have reached specialized on Outlook.com issues. Microsoft Account support has the tools and resources that would allow them to do more than what we can do here on our end. I will try to address your concerns with the best of my knowledge, though.

"What is triggering this message/es?"

The answer lies on the message itself. Profile info such as your name, birth date, or country/region was changed on your Microsoft account.  

"Is there is any real security concern?"

Your profile information defines you and your account's identity. If someone managed to change it without your knowledge, it means that they have access to your information and it can be misused or the intention--at the first place--is to misuse it.

"It is a server-side issue that seems to be internal to Microsoft's network."

At the moment, there is no such information cascaded to us that would support this statement. It would be best if you contact our Microsoft Account Support for further assistance.

Should you have other questions, clarifications or any other concerns, please let us know and we will be happy to further assist you.

Regards,

Jeffrey

SteveM26,

  Posting here is futile. These "communities" and "forums" are manned by corporate handcuffed idiot that are not allowed to post any kind of real help to anyone even if they know the answer. Their purpose is to deflect, dissuade, and discourage further contact attempts by frustrating the **** out of end users. You will get not help here from Microsoft. Nor at any other company's community or forum sites for that matter.

  I too doubt this is anything other than a Microsoft programming bug they will do nothing to acknowledge or fix until the program is replaced by another program or more likely a lame Wincrap 8 app.

Hi JJJJHHH,

Thank you for posting your concern in Microsoft Community.

Upon reviewing the issue you have submitted, I have determined that your issue will be best discussed in private. Your issue would require you to submit personal information for investigation. Please refer to the link given by Marco_Mi. for assistance by a Microsoft moderator.

Regards.

I'm in the UK and also had this 'Microsoft bogus' email for the first today which caused me some panic

until I found this forum and other related sites on the net.

Logging into my http://account.live.com account I can see that my profile was 'changed' by

65.55.52.40

a Microsoft Corporation Server in Seattle at the exact same time I logged on.

I can't see any profile changes at all however in the account.

In addition to my Windows 8.1 laptop I've now got a Windows 8.1 smartphone (Nokia 630) which is also using my Microsoft account details and accessing hotmail (I've only had it a couple of weeks) - I wonder if this has something to do with the 'bogus' email ?

To put my mind at ease I'd like to see a Microsoft reply in this forum along the lines of ...

"Due to an internal configuration error within Microsoft, certain hotmail users may be receiving 'Profile Changed' warning emails with the IP address of the change being a Microsoft Seattle registered server address, even though no profile details have been modified on the account.

Microsoft engineers are currently working on a solution to this issue; until this is resolved please check your account for each 'Profile changed' email received and verify that it is an erroneous warning originating from one of the domain 65.55.52 servers based in Seattle"

Hi,

Thank you for reporting that matter. 

As what my other co-moderators mentioned, this type of issue shouldn't be discussed publicly. I understand how inconvenience it could be however, there is a proper team who can best address and provide correct information about it. 

Please submit a private support request to the link provided by my colleague. I appreciate your understanding. 

Thank you.

Hi,

This is the exact same issue I had. Different names on different Microsoft products and I received an email stating my info was changed. This originally caused me to panic but it seems like Microsoft has tried to sync all my accounts with the same name.