birthday dates move forward one day when entered in outlook.com but synced to mobile (British summer time)

Anonymous
2012-09-05T13:06:37+00:00

I have worked out that if I correct the birthday dates and anniversary dates either on Outlook.com, Outlook 2010(with outlook connector) or Live mail the following happens.

When synced to my HTC Titan the anniversary dates remain correct, but all of the birthday dates in the "birthday field" on the phone that fall during British summer time (GMT+1)between the 25th of march and 28th of October move forward 1 day? However the birthday dates that are added to the "birthday calendar" remain correct? .

This problem does not affect dates in the Anniversay field only the birthdays!

If I correct the birthday field on  my titan for any of the dates that have moved forward one day then when I check back to Outlook.com, Outlook 2010 or Live mail the birthday has moved back one day from the original date!

I do not believe it is a fault with the Titan software, it appears to be with the server setting for birthdays that fall between the daylight saving times in the server.

If I add a test contact to outlook.com with a birthday and anniversary of 24th March 2001 then both dates sync to titan with correct dates, but if I change both dates in outlook.com to the 25/03/2001 then the birthday field on the phone changes to 26/03/2001 but the anniversary field stays at the 24/03/2001. This remains true for every date up till 28/10/2001 when both times become the same again with no offset.

I have checked every time zone and location setting in Outlook.com, PC and my titan and they are all United Kingdom, GMT London etc.

EDIT, Things get worse!

I have just installed Office 365 on my laptop and if i add a birth dat of 09/07/1970 to one of my contacts using the drop down calendar as soon as I save the change Outlook 2013 updates the date to 08/0701970? Outlook 2013 actually takes a day off the correct date which is then reflected in Outlook.com, Live mail etc.

This has got to be a problem with the database on the server!

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2012-11-02T08:33:42+00:00

    Hi everyone,

     

    This is a known issue and is now being investigated by our product team. We sincerely apologize for the inconvenience that this problem may have caused you. We will keep you posted once an update has been made.

     

     

    Thanks!

     

    Thank you, we'll look forward to a fix.

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  2. Anonymous
    2012-11-02T02:33:57+00:00

    Hi everyone,

    This is a known issue and is

    now being investigated by our product team. We sincerely apologize for the inconvenience that this problem may have caused you. We will keep you posted once an update has been made.

    Thanks!

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  3. Anonymous
    2012-10-31T06:04:15+00:00

    I have the same problem on my iPhone 4S.

    • It works flawlessly to sync from gmail.com.
    • If I instead syncs from outlook.com all birthdays are moved one day ahead.

    I bought a new iPhone 5 yesterday and I have the same problem there.

    I give Microsoft two weeks to fix this now then i will use gmail.com instead.

    And yes, all time zones are set correctly.

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  4. Anonymous
    2012-10-31T01:01:46+00:00

    This thread is also related to http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/outlookcom-contacts-people-birthdate-wrong-in-ios/9d05a99e-b4ac-43e1-8d1a-2c2726686e09 and http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/configure-iphone-to-sync-with-outlookcom/3fdbbfdc-653d-47ce-b64b-e31054feebd7, both of which were not adequetly answered, and it can also be repro'd against Outlook 2010 with all the proper settings on both outlook.com & Outlook 2010, without the involvement of any third party devices or software. Please see my post http://answers.microsoft.com/en-us/windowslive/forum/mail-calendar/some-dates-in-outlook-hotmail-calendar-like/26cf9571-fdb5-4ffb-8b6a-6ac4c918b174 for a simple straightforward repro.

    This thread claims to have been escalated to "Senior Support Specialist", yet since Oct 16 there has been no news or explanations, while the bug reports keep coming in.Anybody care to comment? Without this being fixed, all birthdates across all platforms & devices are just screwed. And, fixing them manually in one place screws them up in other places.

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  5. Anonymous
    2012-10-30T20:45:08+00:00

    I'm experiencing the same issue.

    I recently migrated into outlook.com account from Gmail. I imported all contacts and some of them have birthday filled. It shows up correctly in contact details in People section and also in calendar (special birthday calendar).

    But when I'm syncing contacts with iPhone through active sync birthday gets shifted to +1 day.

    When syncing birthday calendar through active sync on calendar app all dates are ok.

    So it seems that the issue with calendar sync is no more but still contacts date is transferred incorrectly.

    In outook.com there is no time-zone setting. iPhone is set to +1 UTC (Bratislava)

    Regards

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