Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

177 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-07-11T12:00:43+00:00

    I thank the help, but is it really necessary? because I don't want to import my google e-mails to outlook.com, it is a really old account with a lot of e-mails. in this moment I only want "Chat with Google contacts".

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-07-11T12:15:01+00:00

    The email is most definitely legitimate from Microsoft.  I can reproduce it 100% by:

    • Going to http://login.live.com
    • Log in with your Microsoft account
    • Go to Related Accounts
    • Click Manage Other Accounts
    • Edit Google's connection
    • Hit "Save"

    That gives me the email, and shows that "Your connection to Google isn't working" message.

    I came back and tried these steps again, and I no longer get the email.

    I unmark as answer because didn't work with me...

    I am think this issue is not related with outlook.com, I did every thing suggested here and nothing work, This is my main account and use in my Win8 desktop and WindowsPhone 8 maybe something related to this devices? or Google change the API and Microsoft didn't updated it yet.

    In google account site has a new option in Security -> Account Permission

    "Enable" or "Disable" less security apps access you google account.

    maybe Microsoft is getting into this category (less security) and it is being blocked.

    It was Enable for default, I'll mark disable and see the results

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-07-15T04:41:24+00:00

    I also started experiencing this today. Got my first email with this issue today.

    Reconnecting via the link in the email does not work.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-07-15T11:59:16+00:00

    Try setting google to allow less security apps access didn't work.

    I'm still waiting for a solution...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-07-16T07:10:56+00:00

    Hello Rodolpho Freire,

    Thank you for getting back to us. We are glad to help you again with your concern.

    We understand that you are still receiving emails about "Reconnect to Google." We would like to inform you that we have escalated your issue to our Support Specialist for further investigation. Once we received an update from them about your issue, we will notify you through this thread.

    If you have any other concerns about Outlook.com, feel free to ask. 

    Regards,

    Carissa J.

    Was this answer helpful?

    0 comments