Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

177 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2014-06-30T08:20:39+00:00

    Hi _thalamus,

    Good day!

    I would like to let you know that I made a private message about the issue that you're having.

    You also need to login to this Forum to view the private message link.

    Thanks.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2014-06-30T14:59:16+00:00

    Hi Edgar,

    I am having the same issue of everybody else. I receive an e-mail to reconnect to Google at least 3-4 times per week. I have disconnected and reconnected my Google account on several occasions.

    I can take a screenshot, but I anticipate it will be the same screenshot as everyone else:

    Reconnect to Google

    You connected Google to your Microsoft account so that you could stay in better touch with friends from both services. Unfortunately, we haven't been able to connect to your Google account lately.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-06-30T21:10:33+00:00

    I just got the message for the first time today. I don't know if it's actually from Microsoft, or if it's phishing. It's from windowlivemail.com, and has links to http://g.live.com/01sn/15 and http://g.live.com/01sn/10. 

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-07-01T05:51:23+00:00

    So to keep others updated, my private message reply was advice on how to clear the browser cache...

    Not very useful, considering there are a number of people with the same issue, which makes it highly unlikely that clearing the browser cache is going to do anything...which it didn't.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-07-01T12:16:20+00:00

    Hi everyone,

    Thank you for reporting this issue to us.

    Since many users are now receiving this email saying to reconnect your Google account, we would need some information for us to investigate if the email is legitimate from Microsoft. Please provide us the following on the private message area I've created for each of you:

    • Your affected email address (the one that receiving the email)
    • The full copy of the message source

    Here's how to get the message source:

    1. Open the bounce-back email message on Outlook.com 
    2. Click "Actions" on the top right.
    3. Choose "View message source".

    Click on You have a private reply to this message link just above your post to view the message. You need to be signed in to the Microsoft Community forum to view the link.

    Please reply back to this post once you have provided the information. We'll be hoping for your response.

    Thanks,

    Lei

    Was this answer helpful?

    0 comments