Recurring email "Reconnect to Google"

Hi stanleywinston and Raymond,

Thank for letting us know that you're still having this kind of issue. Let me help you regarding this matter.

If the suggestion of previous moderator doesn't work for you, we can speed up the process of the troubleshooting by giving us permission to access your account.

To  give us your permission, please reply to this post and include the following text in your post: I grant you my permission to access my Microsoft account.

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Also, please provide the additional information in accessing your account.

• Screenshot of the page were you encounter this issue
• Fiddler trace logs

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We look forward to hearing from you.

Regards,

Christina

Hi Christina

I don't understand this bit...

Also, please provide the additional information in accessing your account.

• Screenshot of the page were you encounter this issue
• Fiddler trace logs

Please post this details in the private message area that I have created for security reasons.

Screenshot of what? It's an email that Microsoft send out. The same one that many people in this thread have already quoted or shown.

This has the feeling of being like the beginnings of the same generic support circle that has happened several times in this thread where you eventually tell us to unlink the account and relink it and we tell you it doesn't work. Can we not just skip that phase and move on to the fixing it bit

thanks

Hello Everyone,

Thank you for posting back.

Kindly follow the steps that I'll be providing below that I'm pretty sure that will help you in resolving this issue.

1. Sign-in to https://account.live.com.
2. Click the Related accounts tab, then select Manage other accounts.
3. If you see your Google account, click the Edit button.
4. Make sure to select "Send email from your Gmail address using Outlook.com".
5. Click the Save button.
6. If you did not see the **"Send email from your Gmail address using Outlook.com"**option, click the Remove this connection completely.
7. Then lastly click the Remove button again for confirmation.

After doing so, you'll need to connect again your Gmail account to your Outlook.com account.

Please let us know for any results.

Hello Everyone,

Thank you for posting back.

Kindly follow the steps that I'll be providing below that I'm pretty sure that will help you in resolving this issue.

1. Sign-in to https://account.live.com.
2. Click the Related accounts tab, then select Manage other accounts.
3. If you see your Google account, click the Edit button.
4. Make sure to select "Send email from your Gmail address using Outlook.com".
5. Click the Save button.
6. If you did not see the **"Send email from your Gmail address using Outlook.com"**option, click the Remove this connection completely.
7. Then lastly click the Remove button again for confirmation.

After doing so, you'll need to connect again your Gmail account to your Outlook.com account.

Please let us know for any results.

I didn't have the "Send email from your Gmail address using Outlook.com" option, so I removed the account as instructed. When I added it again, the option still wasn't showing up.

I'm the same - that option doesn't appear for me.