Recurring email "Reconnect to Google"

Hi Rodolpho,

Thank you for posting back.

I understand that you are still having the same issue. Let me further assist you with this.

I have read this thread and can see that you have done all the troubleshooting steps to resolve this. However, upon checking your account, I found out that your Gmail account was not successfully synced to your Microsoft account. This could be the possible reason why you are still receiving those " reconnect emails".

With this, we would like you to reconfigure again your Gmail account to your Microsoft account using the steps below:

1. Go to this link.
2. Click Edit under Google icon.
3. On the next page, click Remove this connection completely.
4. Click Remove.
5. Go to this link.
6. You might be asked to enter again your password, please enter Outlook.com password.
7. Under Related accounts, click Add accounts.
8. Click Google icon.
9. Click Accept.
10. Click Done.

Let us know how things turn out.

Regards,

Grace

Hi Grace

Are you aware that the solution of unlink the account and then relink it again has been proposed many times in this thread and that people have been stating that it is only a temporary fix and the problem comes back?

Is there anyone at Microsoft actually looking in to this issue or is it considered acceptable support to just dip into the thread every week and repeat what the last person said?

yes, This is a fix that works for only about a month the the issue comes right back. It is just a pain and the only real solution right now is just to drop google from outlook completely. I do wish Microsoft would look into this further and stop with the scotch tape solution. At the very least microsoft should stop offering the linking of google accouts until it figures out what the real problem is.

Raymond Smith

I also tried to unlink/relink my Google account, and the problem keeps happening. Why don't you just acknowledge that there is a problem on your side and start working on fixing it? Are the developers even aware of that issue?

Hi Rodolpho,

Thank you for posting back.

I understand that you are still having the same issue. Let me further assist you with this.

I have read this thread and can see that you have done all the troubleshooting steps to resolve this. However, upon checking your account, I found out that your Gmail account was not successfully synced to your Microsoft account. This could be the possible reason why you are still receiving those " reconnect emails".

With this, we would like you to reconfigure again your Gmail account to your Microsoft account using the steps below:

1. Go to this link.
2. Click Edit under Google icon.
3. On the next page, click Remove this connection completely.
4. Click Remove.
5. Go to this link.
6. You might be asked to enter again your password, please enter Outlook.com password.
7. Under Related accounts, click Add accounts.
8. Click Google icon.
9. Click Accept.
10. Click Done.

Let us know how things turn out.

Regards,

Grace

I did that and didn't receive the reconnect email yet, but the chat with google contacts is not avaiable.

-EDIT-

I receive the "Reconnect Google" email now!