Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-07-20T15:18:06+00:00

    Hi SnailShell!

    I welcome you to Microsoft Community Support.

    I understand that you're having issues connecting your Microsoft account to Gmail.

    Don't worry as we're here to help you on your issue.

    I strongly suggest that you use Google's two-step verification feature combined with an app password for Outlook:

    Google has information on 2-step verification and app passwords here:

      https://support.google.com/accounts/answer/180744?hl=en

        https://support.google.com/accounts/answer/185833?hl=en&topic=2784804&ctx=topic

        While you are at it, using two-step verification for your Microsoft Account  is a good idea too!

        http://windows.microsoft.com/en-us/windows/two-step-verification-faq

    After doing the steps I provided and your issue would still persist, please don't hesitate to contact us back.

    Thank you and take care!

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  2. Anonymous
    2014-07-20T15:22:53+00:00

    Hi there, Ed Tozer.

    Welcome back to Microsoft Community Support.

    I understand your frustration on this issue as you're having issues connecting to Gmail. Don't worry as we're here to help you in every step of the way.

    Like what I've suggested to Snailshell, I encourage you to use Google's two-step verification feature combined with an app password for Outlook:

    Google has information on 2-step verification and app passwords here:

      https://support.google.com/accounts/answer/180744?hl=en

        https://support.google.com/accounts/answer/185833?hl=en&topic=2784804&ctx=topic

        While you are at it, using two-step verification for your Microsoft Account  is a good idea too!

        http://windows.microsoft.com/en-us/windows/two-step-verification-faq

    Once you've done all of this, try connecting again to your Gmail and check if your issue would persist.

    Don't worry as we're here to help you.

    Thank you and take care!

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  3. Anonymous
    2014-07-20T15:35:18+00:00

    Hi_thalamus!

    Welcome back to the Microsoft Community Support.

    I have a private message waiting for you. Please make sure you are signed in to be able to view my response.

    Note: You can open the private message by clicking the red link above your post that says

    "You have a private reply to this message. Click here to read it on our secure private messages section."

    Thanks!

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  4. Anonymous
    2014-07-21T07:52:25+00:00

    Hi _thalamus,

    I have replied to your post on the Private Message area. Please check it out and make sure that you are signed in to Microsoft Community using your Microsoft account to be able to read it.

    Thanks!

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  5. Anonymous
    2014-07-21T10:57:21+00:00

    Attempted reply

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