Recurring email "Reconnect to Google"

Thanks, thats great!

Hello hd7guy,

Welcome to Microsoft Community. We are glad to help you with your concern.

We understand that you are also having the same issue with other users. You said that you also received an email about "Reconnect to Google" and reconnecting via the link in the email does not work. In order for us to help you with your concern, we would like to ask you first some additional information about your issue. Kindly provide the information below:

• Have you tried unlinking and relinking your Google account?
• What is your affected email address?
• What is your Google account?
• Please provide us a screenshot of the email you received.
• Please provide us the message source of the email you received.

In order to take a screen shot, click one of the links below and follow the instructions provided there:   

• For Vista/Windows 7/Windows 8: Use Snipping Tool to capture screen shots
• For XP: Take a screen shot
• Mac Computers: Kindly refer to your computer’s help directory

Here are the steps to upload a screenshot:

1. Click “Upload a File” on the private message,
2. Click Browse.
3. Navigate to where the file you want to upload is saved on your computer and click Submit.

To get the message source:

           1. Open the e-mail message. 

           2. Beside the drop down "Categories," click the ellipsis (...) and "View message source."

           3. In the new window copy all the contents and paste it on your reply.

Kindly, provide all the information that we need for investigation to private message we created for you. 

Note: Please sign-in to this website in order to see the Private Message tab where you can provide the all the information we need for investigation. We also need you to reply back to this post if you have already provided the information on the private data area. This will help facilitate our actions regarding your issue.

We are looking forward to your response. Your cooperation and patience is highly appreciated.

Thanks,

Carissa J.

Thank you Carissa_J for your feedback.

Even if the feedback is not satisfatory we need to know what is happening.

Hi RodolphoFreire,

Welcome to Microsoft Community. We will assist you with your concern about reconnecting to Google.

Kindly provide us a screenshot and your affected email address so we could better picture out your concern. Please attach it to the secure private section. For further instructions on how to get a screenshot, kindly click on the link below:

For Vista/Windows 7

**Use Snipping Tool to capture screen shots**

For Windows 8

**Use Snipping Tool to capture screen shots**

For Mac Computers: Kindly refer to your computer’s help directory

You can post the needed information on the private message that I've provided***.  Private message tab*** is located at the top of your post.  Please make sure that you're signed in to this forum to view the link.

We will wait for your response. Your cooperation and understanding is highly appreciated.

Thanks!

Below you will see a screen shot of the message I have been receiving all morning...about every ten minutes....after I go through the reconnect process (for about 7 times now). I updated the feeds to my Google calendar last night...including my outlook information in anticipation of Google calendar no longer syncing to Hotmail/Outlook calendar. The feed seems to the Google calendar seems to be working...but now I get this message.

You forgot to your printscreen for hide your e-mail.. or use the private session