Recurring email "Reconnect to Google"

Hello !

I'm having the very same issue since a few weeks now.

It's true you can disconnect your google account from your Microsoft account. But there is still a permission in place : to completely disconnect, you should go to your Google Account, in the Security tab. Enter the Application en website authorisations part and delete the Microsoft authorisation.

Then, reconnect from the Microsoft account. I did this recently, seems to work so far.

Hi mr_huttner,

Thank you for posting your concern here in Microsoft Community Forum. I understand that you're having the same issue with regards to receiving this email once per week on your account. Let me assist you with your concern.

As our initial troubleshooting step, I advise that you remove then re-add your Gmail account on your Outlook.com to re-establish the connection of your account. You may follow the steps provided by Mary Grace A in this thread. Also, make sure that you can sign-in to your Gmail account.

If issue persists, please provide us the exact steps on how you configured your Gmail account to your Outlook.com and provide us the affected email address in the private message I created.

Note: Please sign-in to this website in order to see the Private Message tab where you can provide the email address. We also need you to reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.

Thank you!

I am also having this issue. Seems to happen once per week. However, multiple times when trying to resolve it.

Hi Thomas,

Thank you for providing all the information and for the cooperation in identifying the root cause of your issue.

I would like to inform you that I have forwarded this issue to Support Specialist for further investigation. Just to set your expectation, we cannot give you an exact time on when this will be fixed but rest assured that we'll immediately get in touch with you once we received any updates from the higher support.

We are hoping for your patience and understanding on this matter.

Thanks,

Lei

Hi pmbAustin,

Thank you for posting to Microsoft Community. I understand that you're having the same concern about getting the "Reconnect to Google" message. Let me assist you on this.

To isolate your concern, as an initial troubleshooting step, we advise that you optimize your browser to make sure that it isn’t contributing to this issue. This will also clean up cookies and browsing history and also improve browser performance. Also, we recommend you to try to use another browser and computer to isolate that this is not a browser- or a computer.

"How to optimize Internet Explorer" 

"How to Clear Your Browser's Cache"

Also, we would like to ask you to unlink the Gmail account and to change the Gmail password. Then, reconnect the Google account again.

If same issue persists after optimizing your browser ans trying to use another computer, kindly get back to us and provide the following information so that we could further investigate your concern.

• Affected account.
• Screenshot of the exact message.
• Fiddler Trace log.

- Link where they are encountering the error message.

To capture a screenshot, you can follow the steps that can be found on this help article "Use Snipping Tool to capture screen shots"

And to get the Fiddler Trace logs, you can follow the steps on this help article "How to help the Outlook.com support team collect FiddlerCap traces"

Note: For security purposes, please post the account information on the private message area I have provided above your post. You also need to login to this Forum to view the private message link.

Thanks.