Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-07-01T13:03:04+00:00

    I unlinked and linked the google account three times and it didn't solve this issue. I can continue talking with gmail friends, but every time i connect for "offline access" i receive an email after some minutes to reconnect again... for now I am just ignoring it for while until have a solution, helping the moderators to find the issue's cause.

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  2. Anonymous
    2014-07-01T12:48:35+00:00

    Agreed. My solution to this issue was to delink Google completely and switch back to Gmail. With the lack of support, this is probably the best option

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  3. Anonymous
    2014-07-01T12:16:20+00:00

    Hi everyone,

    Thank you for reporting this issue to us.

    Since many users are now receiving this email saying to reconnect your Google account, we would need some information for us to investigate if the email is legitimate from Microsoft. Please provide us the following on the private message area I've created for each of you:

    • Your affected email address (the one that receiving the email)
    • The full copy of the message source

    Here's how to get the message source:

    1. Open the bounce-back email message on Outlook.com 
    2. Click "Actions" on the top right.
    3. Choose "View message source".

    Click on You have a private reply to this message link just above your post to view the message. You need to be signed in to the Microsoft Community forum to view the link.

    Please reply back to this post once you have provided the information. We'll be hoping for your response.

    Thanks,

    Lei

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  4. Anonymous
    2014-07-01T05:51:23+00:00

    So to keep others updated, my private message reply was advice on how to clear the browser cache...

    Not very useful, considering there are a number of people with the same issue, which makes it highly unlikely that clearing the browser cache is going to do anything...which it didn't.

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  5. Anonymous
    2014-06-30T21:10:33+00:00

    I just got the message for the first time today. I don't know if it's actually from Microsoft, or if it's phishing. It's from windowlivemail.com, and has links to http://g.live.com/01sn/15 and http://g.live.com/01sn/10. 

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