Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

177 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-07-23T20:15:55+00:00

    Hi Everyone,

    Please accept our sincerest apologies for any inconvenience this matter has caused you. We completely understand that you keep getting emails that says "Reconnect to Google". We would like to conduct an in depth investigation regarding this issue and we'd like to gather more information from you which will help us speed up the process of our investigation.

    Kindly provide the following details in the private message area that I have created for you:

    • Your affected Microsoft account and Gmail account
    • Troubleshooting steps that you have tried.
    • Steps that you have done when you configure your Gmail account to Outlook.com or when you link your Google contacts to your People page.
    • Screenshot of Your email accounts *(Options > Under Managing your account > Your email accounts)*which shows that your Gmail account is connected to Outlook.com (If you add your Gmail account to Outlook.com) or screenshot of Accounts that you can access (Go to account.live.com > Related accounts > Manage other accounts) which shows that your Google contacts are connected (if you added your Google contacts to your People page)

    Make sure that you are signed in to Microsoft Community to be able to access the private message. Once signed in, click on "You have a private reply to this message. Click here to read it on our secure private messages section."(red font) link just above your post.

    We will be waiting for your response so we can proceed with our investigation.

    Thank you for your patience and cooperation.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-07-23T04:22:30+00:00

    I am having this same issue. Three times in the past week...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-07-22T21:12:17+00:00

    Hey, come-on.  Tried all that, no dice.  Stop wasting your and our time.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-07-22T15:42:26+00:00

    Bug present with the 2-step verification for outlook.com only

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-07-22T15:27:36+00:00

    Just another person with the same problem.

    I use Windows Live Mail, 2-step verification for both Google and Microsoft, and an app-specific password to IMAP Gmail.

    It's only the Google contacts part that keeps getting disconnected.

    "Reconnect to Google" email several times a week.

    Tried completely revoking connection and recreating to no avail.

    Was this answer helpful?

    0 comments