Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-08-07T00:42:06+00:00

    Hi SueYou,

    Thank you for posting to Microsoft Community. I understand that you're getting also the recurring email "Reconnect to Google". Let me assist you on this.

    In order to investigate the issue that you're having, we will need to ask you some information which are essential for the investigation process. Kindly provide the following information below.

    • Affected account.
    • Screenshot of the recurring email that you received.
    • What are the steps that you have done when you configure your Gmail account to Outlook.com or when you link your Google contacts to your People page?
    • Fiddler trace logs.

    You can follow the steps on this help article "***Use Snipping Tool to capture screen shots"***to know on how to capture a screenshot.

    And to get a Fiddler trace logs, you can follow the steps on this help article "How to help the Outlook.com support team collect FiddlerCap traces.

    Also, please give us permission to access your account so that we can speed up the process of troubleshooting this concern.

    **Note:**Before you give us your consent, please visit the article below before granting access to your account to support agents. 

    “***Things to do before granting access to your account to support agents***”

    And please provide the information on the private data area I initiated below:

    • Alternate email address.
    • Unique ID number of your account.

    Please follow the steps below on how to get your Unique ID number:

    1. Login to this link: https://account.live.com
    2. Under "Account summary", click Edit personal info.
    3. At the very bottom you will find your Unique ID.

    Note: For security purposes, please post the account information on the private message area I have provided above your post. You also need to login to this Forum to view the private message link.

    We are looking forward to your response on this matter.

    Thanks.

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  2. Anonymous
    2014-08-05T22:41:09+00:00

    I have the same issue.

    Today it escalated to nthe pint that I got like almost ten such messages.

    I removed completely Google connection, then added Google again, and to no avail...

    What I should do now?

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  3. Anonymous
    2014-08-05T18:51:32+00:00

    Hi drdsouza,

    We have received your screenshot, and I have responded to your private message.

    You need to be signed in to the Microsoft Community forum to view the link. Just click on "You have a private reply to this message" link just above your post to view the message.

    Thanks!

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  4. Anonymous
    2014-08-03T17:33:01+00:00

    Hi Everyone,

    We apologize for the delayed response and for the inconvenience this may have caused you.

    To bradley_a and Ed Tozer,

    I have a reply to you in the private message.

    To drdsouza and tecgoblin,

    We would like to verify if you already tried the suggestions provided by Eugene R on July 25, 2014? If yes and the issue persists, I have provided a private message for each of you to provide the details being asked by Rumah_D on July 24, 2014. Please click on You have a private reply to this message link just above your post to view the message. Note that you need to be signed in to the Microsoft Community Forum to view the link.

    If not yet, please do so.

    Your cooperation and understanding is highly appreciated.

    Regards!

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  5. Anonymous
    2014-08-03T08:24:33+00:00

    I have the same problem. Is there any way to post a visible to all how to, because it seems to affect multiple people?

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