Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

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Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-08-11T10:13:36+00:00

    Hi Dhenz,

    I didn't change my Google password nor my privacy settings. and I didn't setup my Google account as a send-and-receive account (I make Gmail forward my emails to my Outlook.com address), so I don't see that notification.

    Regards,

    Thomas

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  2. Anonymous
    2014-08-11T04:14:55+00:00

    Hello Thomas,

    Thank you for that  information.

    Actually, this issue usually occur once you've changed your password on Google or changed the Google privacy settings in a way that broke the connection. As you will also notice in the "Your email account" settings, you will see a notification "This account cannot currently receive email. Click Details for more info." if the Gmail account has been added as a Send-and-receive account.

    Once you've clicked the Details and entered the correct Gmail password, everything will work fine and you shouldn't be able to receive any email notification from Microsoft about reconnecting to Google.

    Please be reminded that Microsoft will only send an email notification once our system noticed any changes on your third party email account.

    Should you have any further questions or concerns, please let us know.

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  3. Anonymous
    2014-08-09T00:36:54+00:00

    I've been having this issue for several weeks now; it happens every few days, sometimes twice a day.

    This is probably related to how MS is handling OAuth access token; I suspect that when it expires, instead of using the refresh token to get a new one, they go through the whole authorization phase again.

    On the other hand, given how Google does everything it can to bother MS and MS users, I wouldn't be surprised that they voluntarily revoke Microsoft's access tokens every now and then...

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  4. Anonymous
    2014-08-08T12:56:26+00:00

    Hi Rodolpho, 

    I have replied in the Private Message.  Please sign in to view it. 

    Thanks, 

    Leah

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  5. Anonymous
    2014-08-07T15:41:17+00:00

    I gave up on this thread, but here's one more statement.

    Microsoft have good logging on their systems, right?

    So they know how many people are getting this problem and how often, when it started and under exactly what circumstances.  Right?

    I'll bet the answers are lots of people, quite often, and we know the circumstances, but MS have all this logged to several decimal places.

    So quit wasting our time pretending to help, use the far richer mine of data you've got already, Microsoft, own up to the problem and FIX IT.

    Until then, I'll keep separate parallel Windows and Google Contacts, and sync occasionally the steam way via CSV files.  But I shouldn't have to do this in this day and age.

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