Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-08-28T20:10:50+00:00

    Hi,

    I have sent you a private message.

    Please check the private message area.

    Thank you,

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  2. Anonymous
    2014-08-25T21:45:19+00:00

    Hello BrianHaines,

    I have a reply in the private message area. Please login to this thread to see it.

    Thanks,

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  3. Anonymous
    2014-08-23T20:34:53+00:00

    Hello BrianHaines,

    We appreciate your time getting back to us and we apologize that this has been a recurrent issue. We will need more information from the account in order for us to conduct a thorough investigation. This information that I will be asking are account specific.

    I've created a private message area for you so that you can provide your account information. Please click on "You have a private reply to this message" link just above your post to view the message. You need to be signed in to the Microsoft Community to view the link. Reply here after responding to that message so that we'll be notified immediately.

    Note to everyone: Please do not disclose any account specific information in public thread for security purposes.

    We will be waiting for your reply.

    Thanks!

    Hello Jesse Chunn,

    Welcome to the Microsoft Community forum support.

    I understand your concern about us sending private messages to some customers. The Outlook.com Community is a good place to find answers to questions and get advice from other users and community members. However, some cases require account information from customers and we cannot post them publicly for security purposes.

    If you are having the same issue, please provide the answers to questions of the previous moderator Rhyan_O. replied on August 20, 2014 for us to isolate the issue.

    Your understanding is much appreciated. We are looking forward to your reply.

    Regards!

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  4. Anonymous
    2014-08-23T17:41:45+00:00

    Thanks for this update. What confuses me is why they would send you that in a private reply??? What is the point of a public forum where the help is only provided to a single individual? Even though it did not help (another issue) it makes no sense that this is sent as a private message. Did the private reply also include the secret recipe for Bush's Baked Beans?

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  5. Anonymous
    2014-08-21T12:36:32+00:00

    As I am writing this, I just got another email - "Reconnect to Google".

    Anyway...

    1. I had my gmail account before I had a live.com account and only used it on my PC.
    2. I never setup the 2-step verification. It says "Disabled" to be sure.
    3. I removed it by visiting https://profile.live.com/home/services and clicking on "Manage your accounts"; "Edit"; "Remove this connection completely"
    4. I re-added Google again and instantly got an email "You've connected Google to your Microsoft account"
    5. A millisecond later, I got another email following called "Reconnect to Google".

    ... and that is every fine detail that happened.

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