Recurring email "Reconnect to Google"

Hi Christina

I don't understand this bit...

Also, please provide the additional information in accessing your account.

• Screenshot of the page were you encounter this issue
• Fiddler trace logs

Please post this details in the private message area that I have created for security reasons.

Screenshot of what? It's an email that Microsoft send out. The same one that many people in this thread have already quoted or shown.

This has the feeling of being like the beginnings of the same generic support circle that has happened several times in this thread where you eventually tell us to unlink the account and relink it and we tell you it doesn't work. Can we not just skip that phase and move on to the fixing it bit

thanks

Hi stanleywinston and Raymond,

Thank for letting us know that you're still having this kind of issue. Let me help you regarding this matter.

If the suggestion of previous moderator doesn't work for you, we can speed up the process of the troubleshooting by giving us permission to access your account.

To  give us your permission, please reply to this post and include the following text in your post: I grant you my permission to access my Microsoft account.

Note: Before you give us your consent, please visit the article below before granting access to your account to support agents.

**Things to do before granting access to your account to support agents**

Also, please provide the additional information in accessing your account.

• Screenshot of the page were you encounter this issue
• Fiddler trace logs

Please post this details in the private message area that I have created for security reasons.

Note: You need to click the notification that states You have a private reply to this message. Click here to read it on our secure private message section or by clicking the Private Messa ges tab.

We look forward to hearing from you.

Regards,

Christina

Hi Rodolpho,

Thank you for posting back.

I understand that you are still having the same issue. Let me further assist you with this.

I have read this thread and can see that you have done all the troubleshooting steps to resolve this. However, upon checking your account, I found out that your Gmail account was not successfully synced to your Microsoft account. This could be the possible reason why you are still receiving those " reconnect emails".

With this, we would like you to reconfigure again your Gmail account to your Microsoft account using the steps below:

1. Go to this link.
2. Click Edit under Google icon.
3. On the next page, click Remove this connection completely.
4. Click Remove.
5. Go to this link.
6. You might be asked to enter again your password, please enter Outlook.com password.
7. Under Related accounts, click Add accounts.
8. Click Google icon.
9. Click Accept.
10. Click Done.

Let us know how things turn out.

Regards,

Grace

I did that and didn't receive the reconnect email yet, but the chat with google contacts is not avaiable.

-EDIT-

I receive the "Reconnect Google" email now!

I also tried to unlink/relink my Google account, and the problem keeps happening. Why don't you just acknowledge that there is a problem on your side and start working on fixing it? Are the developers even aware of that issue?

yes, This is a fix that works for only about a month the the issue comes right back. It is just a pain and the only real solution right now is just to drop google from outlook completely. I do wish Microsoft would look into this further and stop with the scotch tape solution. At the very least microsoft should stop offering the linking of google accouts until it figures out what the real problem is.

Raymond Smith