Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-07-15T04:41:24+00:00

    I also started experiencing this today. Got my first email with this issue today.

    Reconnecting via the link in the email does not work.

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  2. Anonymous
    2014-07-11T12:15:01+00:00

    The email is most definitely legitimate from Microsoft.  I can reproduce it 100% by:

    • Going to http://login.live.com
    • Log in with your Microsoft account
    • Go to Related Accounts
    • Click Manage Other Accounts
    • Edit Google's connection
    • Hit "Save"

    That gives me the email, and shows that "Your connection to Google isn't working" message.

    I came back and tried these steps again, and I no longer get the email.

    I unmark as answer because didn't work with me...

    I am think this issue is not related with outlook.com, I did every thing suggested here and nothing work, This is my main account and use in my Win8 desktop and WindowsPhone 8 maybe something related to this devices? or Google change the API and Microsoft didn't updated it yet.

    In google account site has a new option in Security -> Account Permission

    "Enable" or "Disable" less security apps access you google account.

    maybe Microsoft is getting into this category (less security) and it is being blocked.

    It was Enable for default, I'll mark disable and see the results

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  3. Anonymous
    2014-07-11T12:00:43+00:00

    I thank the help, but is it really necessary? because I don't want to import my google e-mails to outlook.com, it is a really old account with a lot of e-mails. in this moment I only want "Chat with Google contacts".

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  4. Anonymous
    2014-07-11T06:27:57+00:00

    The email is most definitely legitimate from Microsoft.  I can reproduce it 100% by:

    • Going to http://login.live.com
    • Log in with your Microsoft account
    • Go to Related Accounts
    • Click Manage Other Accounts
    • Edit Google's connection
    • Hit "Save"

    That gives me the email, and shows that "Your connection to Google isn't working" message.

    I came back and tried these steps again, and I no longer get the email.

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  5. Anonymous
    2014-07-11T05:40:15+00:00

    Hello Rodolpho,

    Thank you for posting back!

    Let me assist you on this matter and rest assured that I will endeavor to assist you as best as I can and hopefully we can get this issue fixed for you.

    Since you've mentioned that removing the connection completely didn't resolve the issue, it is possible that the Chat with your Google contacts and Send email from your Gmail address using Outlook.comis not selected. Kindly follow the steps that I'll be providing below to help you in resolving this issue.

    1. Sign in to your Outlook.com account using Internet Explorer browser.
    2. Click the gear icon located on the upper right panel of your mailbox, then select Options.
    3. Under Managing your account, click the Import email accountsfrom the options.
    4. Under Choose from where you want to import your account, click the Google.

    Once the Import process has been done, kindly go to https://accounts.live.com then click the Related accounts. After doing so, click the Manage other accounts button then click the Edit button for Google. Kindly make sure to select the box beside the Chat with your Google contactsand Send email from your Gmail address using Outlook.com option then click the Save button.

    Should you have any further questions or concerns, please let us know.

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