Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-09-25T19:23:34+00:00

    I tried it but didn't work...

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  2. Anonymous
    2014-09-25T19:13:41+00:00

    Hello !

    I'm having the very same issue since a few weeks now.

    It's true you can disconnect your google account from your Microsoft account. But there is still a permission in place : to completely disconnect, you should go to your Google Account, in the Security tab. Enter the Application en website authorisations part and delete the Microsoft authorisation.

    Then, reconnect from the Microsoft account. I did this recently, seems to work so far.

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  3. Anonymous
    2014-09-23T19:54:49+00:00

    Hi mr_huttner,

    Thank you for posting your concern here in Microsoft Community Forum. I understand that you're having the same issue with regards to receiving this email once per week on your account. Let me assist you with your concern.

    As our initial troubleshooting step, I advise that you remove then re-add your Gmail account on your Outlook.com to re-establish the connection of your account. You may follow the steps provided by Mary Grace A in this thread. Also, make sure that you can sign-in to your Gmail account.

    If issue persists, please provide us the exact steps on how you configured your Gmail account to your Outlook.com and provide us the affected email address in the private message I created.

    Note: Please sign-in to this website in order to see the Private Message tab where you can provide the email address. We also need you to reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.

    Thank you!

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  4. Anonymous
    2014-09-23T16:39:42+00:00

    I am also having this issue. Seems to happen once per week. However, multiple times when trying to resolve it.

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  5. Anonymous
    2014-09-23T13:22:27+00:00

    Hi Thomas,

    Thank you for providing all the information and for the cooperation in identifying the root cause of your issue.

    I would like to inform you that I have forwarded this issue to Support Specialist for further investigation. Just to set your expectation, we cannot give you an exact time on when this will be fixed but rest assured that we'll immediately get in touch with you once we received any updates from the higher support.

    We are hoping for your patience and understanding on this matter.

    Thanks,

    Lei

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