Recurring email "Reconnect to Google"

Hi pmbAustin,

Thank you for posting to Microsoft Community. I understand that you're having the same concern about getting the "Reconnect to Google" message. Let me assist you on this.

To isolate your concern, as an initial troubleshooting step, we advise that you optimize your browser to make sure that it isn’t contributing to this issue. This will also clean up cookies and browsing history and also improve browser performance. Also, we recommend you to try to use another browser and computer to isolate that this is not a browser- or a computer.

"How to optimize Internet Explorer" 

"How to Clear Your Browser's Cache"

Also, we would like to ask you to unlink the Gmail account and to change the Gmail password. Then, reconnect the Google account again.

If same issue persists after optimizing your browser ans trying to use another computer, kindly get back to us and provide the following information so that we could further investigate your concern.

• Affected account.
• Screenshot of the exact message.
• Fiddler Trace log.

- Link where they are encountering the error message.

To capture a screenshot, you can follow the steps that can be found on this help article "Use Snipping Tool to capture screen shots"

And to get the Fiddler Trace logs, you can follow the steps on this help article "How to help the Outlook.com support team collect FiddlerCap traces"

Note: For security purposes, please post the account information on the private message area I have provided above your post. You also need to login to this Forum to view the private message link.

Thanks.

I'm constantly getting this too.

"

Reconnect to Google

You connected Google to your Microsoft account so that you could stay in better touch with friends from both services. Unfortunately, we haven't been able to connect to your Google account lately.

Reconnecting is easy

Luckily, you can get things working again just by checking your Google connection settings and clicking Connect Google. Sign in to Google from there, and you're done!

"

I've done NOTHING.  I have not changed my password or settings or anything.  Sometimes I haven't even accessed my account between the times I get these notifications. 

It's annoying.  I wish I knew why this was happening at least... even better if I could get it to STOP happening.

Hi Rodolpho,

I am sorry to hear that your issue has not been resolved yet.  Please check on the private message that has been started with you for the additional information that we need from you for us to continue the investigation.  To view the private message, log in first to the Microsoft Community, go to this thread and click the "You have a private reply to this message" link above your post.

Thanks!

Any update for this problem???

Hi,

Please see private message area for our response.

Thank you.