Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-11T08:18:54+00:00

    As per the private email, here is the screengrab showing that the option doesn't exist. The email also asked to do a fiddler trace while generating the problem - however, as far as I'm aware, nothing I do generates the problem. The emails just arrive randomly, so I'm not sure what I'm meant to do while running fiddler!

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  2. Anonymous
    2014-09-11T05:58:24+00:00

    Hi Thomas Levesque, Rich9999(2)") and Rodolpho Freire,

    Thank you for your response.

    As our next action, we need you to provide us some information for investigation.

    I've initiated a private message, you can post the required info there.

    Please sign-in to this website in order to see the Private Message tab where you can provide the required information. We also need you to reply back to this post if you already provided the information in the private data area. This will help facilitate our actions regarding your issue.

    Thank you

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  3. Anonymous
    2014-09-10T12:15:27+00:00

    I'm the same - that option doesn't appear for me.

    The option doesn't appear for me too.

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  4. Anonymous
    2014-09-10T08:49:02+00:00

    I'm the same - that option doesn't appear for me.

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  5. Anonymous
    2014-09-10T07:45:37+00:00

    Hello Everyone,

    Thank you for posting back.

    Kindly follow the steps that I'll be providing below that I'm pretty sure that will help you in resolving this issue.

    1. Sign-in to https://account.live.com.
    2. Click the Related accounts tab, then select Manage other accounts.
    3. If you see your Google account, click the Edit button.
    4. Make sure to select "Send email from your Gmail address using Outlook.com".
    5. Click the Save button.
    6. If you did not see the **"Send email from your Gmail address using Outlook.com"**option, click the Remove this connection completely.
    7. Then lastly click the Remove button again for confirmation.

    After doing so, you'll need to connect again your Gmail account to your Outlook.com account.

    Please let us know for any results.

    I didn't have the "Send email from your Gmail address using Outlook.com" option, so I removed the account as instructed. When I added it again, the option still wasn't showing up.

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