Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-07-16T11:49:59+00:00

    Thank you Carissa_J for your feedback.

    Even if the feedback is not satisfatory we need to know what is happening.

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  2. Anonymous
    2014-07-16T07:30:45+00:00

    Hello hd7guy,

    Welcome to Microsoft Community. We are glad to help you with your concern.

    We understand that you are also having the same issue with other users. You said that you also received an email about "Reconnect to Google" and reconnecting via the link in the email does not work. In order for us to help you with your concern, we would like to ask you first some additional information about your issue. Kindly provide the information below:

    • Have you tried unlinking and relinking your Google account?
    • What is your affected email address?
    • What is your Google account?
    • Please provide us a screenshot of the email you received.
    • Please provide us the message source of the email you received.

    In order to take a screen shot, click one of the links below and follow the instructions provided there:   

    Here are the steps to upload a screenshot:

    1. Click “Upload a File” on the private message,
    2. Click Browse.
    3. Navigate to where the file you want to upload is saved on your computer and click Submit.

    To get the message source:

               1. Open the e-mail message. 

               2. Beside the drop down "Categories," click the ellipsis (...) and "View message source."

               3. In the new window copy all the contents and paste it on your reply.

    Kindly, provide all the information that we need for investigation to private message we created for you. 

    Note: Please sign-in to this website in order to see the Private Message tab where you can provide the all the information we need for investigation. We also need you to reply back to this post if you have already provided the information on the private data area. This will help facilitate our actions regarding your issue.

    We are looking forward to your response. Your cooperation and patience is highly appreciated.

    Thanks,

    Carissa J.

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  3. Anonymous
    2014-07-16T07:29:16+00:00

    Thanks, thats great!

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  4. Anonymous
    2014-07-16T07:10:56+00:00

    Hello Rodolpho Freire,

    Thank you for getting back to us. We are glad to help you again with your concern.

    We understand that you are still receiving emails about "Reconnect to Google." We would like to inform you that we have escalated your issue to our Support Specialist for further investigation. Once we received an update from them about your issue, we will notify you through this thread.

    If you have any other concerns about Outlook.com, feel free to ask. 

    Regards,

    Carissa J.

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  5. Anonymous
    2014-07-15T11:59:16+00:00

    Try setting google to allow less security apps access didn't work.

    I'm still waiting for a solution...

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