I cannot open attachments in Outlook on my Android browser. Is this a known issue and is it being addressed?

Anonymous
2013-03-08T13:31:18+00:00

Today, my Hotmail account was upgraded to Outlook.  I lost the ability to open attachments accessing outlook on my Android browser on my Motorola Razr smartphone.  When I try opening attachments such as pics and docs I get an error message.  Is this issue being addressed to be fixed?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2015-11-13T10:59:02+00:00

    I feel for everyone also experiencing this same frustrating problem.  The only "solution" that I have been utilizing is to forward any of my outlook/hotmail emails with attachments to my gmail account in order to open & view the attachment.  Gmail opens the attachments without a problem.  I realize that this is a cumbersome "solution", but after reading about all of these people experiencing the same frustrating problem with their mobile outlook/hotmail accounts, Microsoft has yet to offer us all a better solution.  Forward emails with attachments to a gmail account for now.  Hope this tip helps.  Also hope Microsoft fixes this problem soon!

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  2. Anonymous
    2015-11-13T20:50:15+00:00

    Same problem here, can't open any attachments from Hotmail on my android phone. All worked fine before I was upgraded to Outlook preview. PC and Ipad are not affected and work fine. I am also sending emails to my Gmail account from which I can open attachments fine. However, this can't be a permanent solution. Is Microsoft aware of this issue and are they doing something about it? Any help would be very much appreciated.

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  3. Anonymous
    2015-11-13T21:08:10+00:00

    My Sprint rep told me that Microsoft "should" be aware of the problem, but I have not seen a reply from Microsoft on the issue.  I totally agree that the "forward to Gmail" solution cannot be a permanent one.  Hoping Microsoft gets their act together soon!

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  4. Anonymous
    2015-11-14T11:08:00+00:00

    My temporary solution was

    1. Made a brand new GMAIL account
    2. Imported all emails and contacts from my hotmail email adress.
    3. Forwarded all my incoming emails to my new Gmail account.

    Works very good. A**tleast its working now and the Gmail app is faster than Outlook app.

    30 min job solved my 4day headache.

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  5. Anonymous
    2015-11-14T13:59:30+00:00

    A great idea!  I will do that myself.  Thank you!  Google should hire you as its spokesperson!

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