I cannot open attachments in Outlook on my Android browser. Is this a known issue and is it being addressed?

I am also having this same exact problem with my Sprint Galaxy S6.  I have tried several "solutions" to no avail.  This inability to download attachments is affecting my business.  I have had the same email address for decades.  ALL of my vendors know me by that email.  Now, it seems to only "solution" to this aggravating/ time consuming/ money wasting problem is to use GMail instead?  C'mon, Microsoft, is that really what you want your customers to do... turn to Google to resolve your unresolved (for years, apparently) tech issue?  Seems like the multi-billion dollar company of Microsoft would be a bit smarter than that.  Give us a friggin' solution to this "unable to open email attachments" dilemna, Microsoft!

I have the same problem on Samsung S4, just recently when Outlook made a change to provide the option to put attachments in OneDrive. It used to work before that. My workaround now is: a) forward my email with attachment(s) to my Gmail; or b) Go to Internet Explorer and access Hotmail from there (Note that this workaround does not work with Chrome browser).

Hi,

Thank you for posting in Microsoft Community Forum. Let me try to assist you with your concern with being unable to download attachments using your device.

I understand that you are using the Outlook app on your device and your not able to download attachment using it. Please provide us the exact steps that you are doing when you are trying to download the attachment.

Please also answer the following questions below:

• What is the exact error message that you are getting?
• Have you tried reinstalling the app? If not please do and check if the same issue will still persist.
• Have you tried using another account on your device to check if the issue will still happen?

We look forward to your response.

Thank you.

It's telling me the document is empty

Hi,

I am also facing the issue of not being able download any type of attachments using outlook.com app on my phone.

This wasnt the case when I was using the previous version of outlook app on my android phone.

Is this a known issue, if yes, is a fix available for this?

Hi there.

I have been using my private @hotmail.com, and my business hotmail for more than 10 years.

Ever since i got outlook mail (preview) ALL my emails are gone. My hosting accounts, private and business information(on my private account). My business @hotmail account can't view any of the attachments on my android phone, but my private one can.

So what is the solution here? No one seems to have an answer :/ Please address this problem that allot of people have. Thank you.