Managing personal Outlook.com account settings, security, and privacy
I'm not sure that adding another voice to this conversation is going to convince you, but I'll try nonetheless.
It seems like a lot of people are having the same problem as me.
Yes, it's a common problem. Many people are careless when entering information into forms at websites. They intend to type A but type B instead, and don't notice that they've done so.
I have an email address that consists of my surname @live.com - I was very quick off the mark when these addresses became available several years ago. Now I regularly receive mail intended for people probably with the same surname, but not with the same email address. Sometimes it's possible to work out the name of the person involved; they have included a Christian lawyer in Uganda, the secretary of a parish council in Kent, a prospective Amazon customer called Tessa, a bingo aficionado in Newcastle and the editor of a newsletter in Raleigh, N. Carolina. I have a Facebook account with dozens of 'friends' I've never heard of, and I have online shopping accounts with both Tesco and Sainsbury that I didn't sign up for. The bingo connection is the worst - I'm constantly being pestered to visit all manner of gambling sites.
Each time I receive one of these messages intended for someone else, I try and inform the sender of the problem. This isn't always possible. I have on several occasions been able to visit the website for the service I apparently signed up for and try to log in. This almost always fails, because I don't have the password. However, it's surprising how many sites will happily send me a new password or password reset link if I just say I've forgotten it. Then I'm able to enter the site and see all sorts of personal information about my alter ego. I rather hope that this will lead to tightened security at those sites when I tell them what I was able to do - I know that it has done so for at least one major international corporation.
I have also been registered as a bone marrow donor somewhere in New York State, even though I've never been to America. I sincerely hope no-one dies because I'm not actually available to help.
Microsoft SHOULD know if someone else has the same email address as me.
No-one has the same email address as you do. It's quite impossible for two people to have the same [Microsoft] email address at the same time. However, the address belonging to an account that has lapsed on account of neglect may be made available to someone else, but not until a year has passed from when it became inactive. This scenario is theoretically possible:
- Joe Alvarez opens an account called joe
hotmail.com - Joe uses this account as his username for an account at eBay
- Joe gets another email account at Gmail and finds that easier to use, so he stops using his Hotmail account
- Nine months later, his Hotmail account is suspended for inactivity.
- Three months after that, his account is purged - all mail messages, contacts and calendars belonging to joe#hotmail.com are deleted.
- A year later, Joe Badajoz decides to open an email account at signup.live.com and is pleasantly surprised to find that joe
hotmail.com
is available.. - Joe B. receives regular mail messages from eBay with special offers, even though he's never had any dealings with eBay.
The upshot of all this is that the Email Service Provider is completely powerless in the face of user carelessness or stupidity. Microsoft can't prevent anyone using your email address e.g. to register a user account at a website, to sign up for a newsletter or to join a political party. The onus is unfortunately on you to inform the senders involved that you are not the one they think you are.