This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
hi, someone definitely has the same Hotmail email address as me. I have had this address for years. then a few months ago I started receiving information from ebay that was meant for this person. I contacted ebay and they asked this person to change her email which she must of done because I do not receive mail from ebay that's is not intended for me now. yesterday I received a email from a energy company with this persons name and and energy account number. I am worried she may be receiving my emails and this may be a security issue? what should I do please.?
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is not someone who hacked my email. The person have the same name and coincidentally using the same email address and Microsoft let him do that. He's not harassing or doing anything bad. simply he using the same email address for his banking, Facebook etc.
Since you come so close...how is changing my password will do anything?
I read through the earlier replies and didn't see anyone claim it was impossible, but I would come close :-)
Have you checked: https://account.live.com/Activity to see if there is any suspicious activity?
If I know your email address and find out your password one way or another then I can say that we both have the same email account - we would both have access to it.
You can go further... in your account settings turn on two-step verification and change your password. A hacker would have a much more difficult job breaking into your account.
Of course, none of these steps would stop other people sending you email.
sorry. I wanted to send the message to the guy, who said that's impossible.
Obviously that is very possible to have same email address for multiple guys.
I just deleted the other persons Facebook account because he won't do anything
I thought that was what I was saying. How is it possible?
what you saying is incorrect. I have my Hotmail account for years and about two years ago someone has the exact same email address as me, so far I was getting his bank statement, and I was complaining to his bank and also to his girlfriend, asking her to tell the person to change his email address, but no reply from anybody. Now his using the same email address for his Facebook.
So please don't say it's not possible.
What I think is possible, that no action going to be taken from Microsoft to correct the situation.
Attila