Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com".

Anonymous
2013-02-05T17:53:03+00:00

I cannot sign into my Outlook.com account. I get error message "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please clickhere to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)".

***Post moved by the moderator to the appropriate forum topic***

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-02-05T17:56:07+00:00

Update as of April 2, 2013:

We have locked this thread since it became too long to manage. We created another thread,****Error "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com" for users who are still having the same issue and willing to provide details and information that will help our investigation.

You are receiving the error: “You're currently signed in with an Office 365 email account, which can't be used with Outlook.com” because of the following reasons:

  1. Your Microsoft account was registered or still registered in Office 365.
  2. Your Microsoft account ends with .edudomain extension name and is being managed by your University domain administrator.

Please follow the instructions below to prevent receiving the error message when accessing your account.

If your Microsoft account was registered or still registered in Office 365:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Then, sign into your account through this link: http://mail.office365.com/ . You should not encounter the error message again.

If your Microsoft account ends with .edu domain extension name and is being managed by your University domain administrator:

  1. Make sure that you're signed out from any Microsoft services.
  2. Optimize your browser by clearing its cache and cookies. You may follow the instructions in this **link** on how to do it.
  3. Sign in to your account through http://www.outlook.com/[yourdomainextensionname] Example: Your email address is ******@sample.edu. You should sign in through http://www.outlook.com/sample.edu
  4. Please try to contact your University domain administrator and check for possible issues.

If the steps above did not fix the issue please provide us the following information:

  • Steps that you followed when you got the message, and your experience
  • Fiddler Trace Logs. You can refer to this link for steps on how to capture a fiddler trace logs.

Once you have these information ready you can post this response, "I'm willing to provide all the information needed to investigate this issue." Once we receive this response, we will be providing you a private message area where you can enter all the information and upload the fiddler trace logs.

To Capture a Fiddler Trace, please follow the steps below:

Please ensure that encryption is turned off while running the fiddler trace. If you don’t turn off the encryption, the fiddler traces cannot be used by our team for investigation.

  1. To install FiddlerCap, visit http://www.fiddlercap.com/dl/FiddlerCapSetup.exe (http://www.fiddlercap.com/dl/fiddlercapsetup.exe)  Save the file to your desktop.
  2. When the download is completed, double-click “FiddlerCapSetup.exe” on the desktop.
  3. Read the License Agreement, and then click I Agree.
  4. Click Install.
  5. When the installation is complete, click Close.  Note: FiddlerCap starts automatically.
  6. In the "Capture Options" section, enable "Decrypt HTTPS traffic".  Click OK to accept. If you see any security warnings about certificates, click “Yes” to allow the Fiddler certificate. If you see any messages from your firewall, click the option to allow access.
  7. Click 1. Start Capture.
  8. In the new browser window that opens, browse to www.hotmail.com or www.outlook.com . In this same window, reproduce the issue that you have encountered (for example, reopening a message that generated an error).
  9. After you reproduce the issue, return to the FiddlerCap window, and then click 2. Stop Capture.
  10. Click 3. Save Capture.
  11. On the Save as type menu at the bottom of this window, click Zip file (*.zip).
  12. Click Save to save the capture file to your desktop. When exiting the capture tool, if you see a “Root Certificate Store” popup, click “Yes” to confirm deletion of the Fiddler certificate.
  13. If you have an open ticket in Mail Customer Support, reply to the message that you received from Mail Customer Support. Attach the FiddlerCap .zip file

Additional info for capturing logs from Firefox: http://www.fiddlercap.com/fiddlercap/firefox.asp

-Microsoft Outlook.com Support Team

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  1. Anonymous
    2013-04-01T08:44:22+00:00

    ******@student.rcc.edu

    Tried logging into it got this message

    You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).

    I really would appreciate if you all could look into this situation, as you can tell this E-mail is used for my college stuff, so this fixed in a timely manner would be greatly appreciated.

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  2. Anonymous
    2013-04-01T05:15:15+00:00

    Somos conscientes de este problema y necesitamos su ayuda en la investigación de la misma. Si usted está viendo este tema, por favor provea la siguiente información sobre este tema:

     

    • Impactado dirección de correo electrónico
    • Los pasos que se siguen cuando usted recibió el mensaje, y su experiencia
    • Fiddler registros de seguimiento

    Esta información nos ayudará enormemente en nuestro esfuerzo para solucionar este problema para nuestros usuarios. Una vez que tenga esta información lista, podrá publicar esta respuesta, "estoy dispuesto a proporcionar toda la información necesaria para investigar este asunto." Una vez que recibamos esta respuesta, se le proporciona un área de mensajería privada donde puede introducir toda la información y cargar los registros de seguimiento violinistas. También puede responder con su dirección de correo electrónico en este hilo, pero asegúrese de escribir en el formato correcto. Ejemplo: ******@sample.com. Le informamos que su dirección de correo electrónico será automáticamente enmascarado por el sistema. Sólo usted y los moderadores podrán verlo.

     

     

     

    Para capturar una traza de Fiddler , por favor, siga los siguientes pasos:

    Por favor, asegúrese de que el cifrado está desactivada durante la ejecución de la traza violinista. Si no desactiva el cifrado, las huellas violinista no puede ser utilizado por nuestro equipo de investigación.

    1. Para instalar FiddlerCap, Guarde el archivo en el escritorio.
    2. Cuando la descarga se haya completado, haga doble clic en "FiddlerCapSetup.exe" en el escritorio.
    3. Lea el acuerdo de licencia y, a continuación, haga clic en Acepto.
    4. Haga clic en Instalar.
    5. Cuando la instalación se haya completado, haga clic en Cerrar.  Nota: FiddlerCap se inicia automáticamente.
    6. En la sección "Opciones de captura" sección, permitirá "descifrar el tráfico HTTPS". Haga clic en OK para aceptar. Si aparece algún aviso de seguridad sobre los certificados, haga clic en "Sí" para permitir que el certificado Fiddler. Si ves cualquier mensaje de su firewall, haga clic en la opción de permitir el acceso.
    7. Haga clic en 1. Empezar captura.
    8. En la nueva ventana del navegador que se abre, vaya a www.hotmail.com o www.outlook.com . En esta misma ventana, reproducir el problema que ha encontrado (por ejemplo, volver a abrir un mensaje que genera un error).
    9. Después de reproducir el problema, vuelva a la ventana FiddlerCap, a continuación, haga clic en 2. Detener captura.
    10. Haga clic en 3. Guardar captura.
    11. En el menú Guardar como tipo en la parte inferior de esta ventana, haga clic en el archivo Zip (*. Zip).
    12. Haga clic en Guardar para guardar el archivo de captura en su escritorio. Al salir de la herramienta de captura, si usted ve un "almacén de certificados raíz" emergente, haga clic en "Sí" para confirmar la eliminación del certificado de Fiddler.
    13. Si usted tiene un billete abierto de Apoyo al Cliente de correo, responder al mensaje que recibió de Soporte al Cliente de correo. Adjunte el archivo FiddlerCap. Zip

    Otros detalles de la captura de los registros de Firefox: http://www.fiddlercap.com/fiddlercap/firefox.asp

    -Microsoft Outlook.com Equipo de Apoyo

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  3. Anonymous
    2013-03-31T23:46:34+00:00

    I too am having this issue. I have had soo many issues with Microsoft email that I haven't with any other email account and it is beyond frustrating because it is my school account and I can't leave it. PLEASE HELP!

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  4. Anonymous
    2013-03-31T22:22:30+00:00

    so how do we fix. i need to access my email now!

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