New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-08-21T22:01:56+00:00

    Please Please can someone help,i have tryed the online help and the reply i got showed it did not understand my problem,

    my xbox live account that i created over 4 years ago was with a email address i never used in any other way,i have forgot the password which gives me these problems

    1.When i buy the new xbox one i wont be able to link my gamertag that i have had for years to it

    2.i have a lumia phone yet cant get smartglass and cant sign into my gamertag on my phone

    3.I cant sign into xbox.com online either

    The recovery email address associated with the email account is no longer in use and as i have never used it to send emails or create folders i cant supply enough info for the recovery form.

    Please can someone help,if its a case on phoning the customer support line i will just want to know if there is a way to do this online,to prove the account belongs to me and get a new password.

    thanks alex

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  2. Anonymous
    2013-08-24T07:30:53+00:00

    Another my request for help in dealing with the problem. Using ..... @ live.com account to log in to the system is no problem but the problem arises only when I try to get my mail using the same account ...... @ live.com. Namely NOT sync, send, and DO NOT receive. In the upper right corner there will be a moment inscriptions: 'Syncing' and 'User not Available: ... @ live.com ". I do not know how this is possible if, before the time I logged on to the system using the account. After logging on mail.live.com message is displayed, updating your Inbox'' already nine days. Login to account.live.com no problem, I can change anything there. I set up the other account ..... @ windowslive.com which works without a problem. Please help in this issue. Will note that on any forum microsoft have not found a reasonable answer. We ask for some specifics. Thanks in advance

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  3. Anonymous
    2013-08-24T16:32:28+00:00

    If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

     

    Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

    When I'm logging in to email all I have to do is enter the first letter which is an "h" and a drop down list shown anything I have tried to enter in the past. This list contains a number of items where I have keyed in wrong digits due to typing errors.  How can I remove the current items on this list?

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  4. Anonymous
    2013-08-26T14:07:29+00:00

    I am waiting on an email from a potential employer that would be hiring me for my dream job. 6 years I have had hotmail with no problems. The day I expect this email microsoft screws things up and I cannot access my email account. You better not screw this up for me.

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