New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-04-25T05:02:42+00:00

    I could not  access my account , so I reset my password  but I can't access it  even after I reset my password , how can I resolve this problem ?  please help I  tried every thing nothing is work for me now , please help

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  2. Anonymous
    2013-04-26T20:30:16+00:00

    Close Microsoft account

    To close *** Email address is removed for privacy *** the

    You need to cancel any paid services or a Microsoft Points account is linked to your account at Microsoft.

    I hope to resolve this problem I could not delete the account and please confirm you been removed or not, Family Safety and thank you

    Close Microsoft account

    E-mail is

    ******@HOTMAIL.COM 

    ID ::: 00064000AABFF0CE

    Date of Birth

    28.2.1990

    Haifa, Israel

    30010

    The first and last name

    DR.DEATH

    Email Alternative

    ******@GMAIL.COM

    Mobile number 079916062

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  3. Anonymous
    2013-04-27T01:51:32+00:00

    Good Idea. Greg

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  4. Anonymous
    2013-04-27T02:08:29+00:00

    I am having the biggest issue there is when it comes to accounts and logging in with hotmail..

    I have several hotmail accounts that I use to maintain different levels of use, personal, pleasure, and otherwise work..

    When I tried to log into my accounts, namely one, I know I'm not mistaken when I imput the required information as the login requires but as I do, I get this message: The Microsoft account is incorrect. Please try again.

    Now, please explain to me how if this upgrade to Outlook has taken place and even those with hotmail accounts have been moved to Outlook, why is it that my hotmail accounts, all of them, have this same message? o.O

    I had to make a brand new account, just to post this and hopefully get some resolution. Perhaps it's been a while since I have logged into those accounts, or the suspicious name of those accounts, but it isn't important, what IS important is that the information stored on those email accounts is very important to me and I find that this action Microsoft has take is absurd.

    Please tell me there is a was that this can be fixed. I really don't like it when someone tells you "Hey, we just cleaned up our customer service by ridding ourselves of all these emails and then telling us we have to make new ones.." This is not how things should be, even if it's a free service and proper mesures were taken. The fact remains that I have lost valuable information, and it's all due to Microsoft. Those emails, they were there for the longest time, I would periodically check in on them to see if anything new developed. Now to find that they are all gone or "inaccessable" it infuriates me to no end that there is nothing I can do but submit some customer support ticket and hope for the best.

    I want results! Not some excuses or a run around. If it means having to give the email adresses to an individual working for Microsoft then so be it, at least it's getting somewhere and not nowhere whereas I am at right now.

    Thank you for your time.

         - Reguards

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