New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-07-31T15:48:18+00:00

    That's an unacceptable time frame to get help.. 

    Many people use these free accounts (Microsoft, Google, Yahoo, AOL) for their small businesses where only one email address needed.. It's simple, they aren't interested in a domain or any of the business services, or complex configurations..   I acknowledge people shouldn't do this but they do and it's far more common than anyone thinks..  Pointing out that personal accounts aren't designed for businesses is moot and a waste of time. 

    When such a personal Microsoft Account gets locked out that customer can't operate their business. Period..  This experience completely destroys that customer's opinion of Microsoft as a dependable partner for their business, whether or not it's technically a personal or business account.  The damage is already done to Microsoft's reputation in that customer's eyes and is permanent.

    A few days of not being able to send or receive email for a business will cause the customer to seek an alternate email address.. Who thinks Microsoft has any chance whatsoever at gaining that customer as a paying business services subscriber?   Microsoft loses these customers permanently and they drag their business relationships with them to Google.   Right now it's Google that's benefiting from Microsoft's negligence and complete lack of support.  All because some bean counting marketing jerk pushed a cost savings idea through to eliminate human support for consumer services..

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  2. Anonymous
    2013-08-03T23:32:37+00:00

    i have the same problem, i tried everything but i still cant access my account ...i used to access my email account threw anther and forgotten my email password ...i tired resiting my password and that didnt work ..i even tried calling Microsoft and they were no help, they only send me here

    please i really need help accessing my email ..there is very impotent emails i need access to

    please help

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  3. Anonymous
    2013-08-04T11:48:30+00:00

    Yes thank you I have done this and I have only received a 'how well did we do?' survey!

    I still CANNOT access my email accounts.

    Can you post a definitive link that everyone can use to get to their security questions, to answer them, to gain access to their accounts please? What could be simpler?

    Thanks

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  4. Anonymous
    2013-08-04T11:51:31+00:00

    I have the same issues and it's very frustrating.

    They seem to like getting people to run in circles, rather than resolving issues

    Out of interest, have they blamed your location yet?

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