New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-07-27T13:48:38+00:00

    Hello Toshkol,

    Did you manage to get help?

    If you did, can you let me know how to get help with my issues?

    Thanks.

    Jo

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  2. Anonymous
    2013-07-27T20:56:29+00:00

    I have been waiting since June 3rd for help and nothing has changed except now my account is blocked! They did say that there is an error in their server, so they know what is wrong, they just have not fixed it and provide 0 information. From reading other blogs SOME have regained access in 4-6 months.......don't hold your breathe.

    Pete

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  3. Anonymous
    2013-07-30T10:53:29+00:00

    I have tried repeatedly to get a code.  This is my last chance.  I have had this e-mail account for 10 years and do not want to lose it.  I need help.  Someone please e-mail me a code!  This is ridiculous.  If you are trying to lose customers you are doing a fantastic job!!!!!

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  4. Anonymous
    2013-07-30T11:19:18+00:00

    I was locked out of my account June 3rd, 2013. Microsoft repaired it yesterday. It took quit a while and did cause a bot of frustration. All I can suggest is be persistent and follow up every now and then until it is resolved.

    All the best,

    Peter

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