New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-06-28T23:09:08+00:00

    Unfortunately I get the same problem:

    ... is not allowed to view this incident.

    I sent ANOTHER report and they again used the support system to reply which just loops back to the same error message or not being able to login. It is absurd... now I told them to stop using the damn faulty support system and just e-mail me like a normal person because obviously it will just be a waste of time to keep sending me links that I can't see.

    Very frustrating... all this to regain access to an account that should not even be unnaccessible in the first place...

    I used my password to login then Microsoft decided that someone else MIGHT be using the account, which is false but happened because the account is used from both HOME and OFFICE computers... so now even though I have the password, I'm unable to enter my own account for no real reason at all other than Microsoft crappy system deciding to block it!

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  2. Anonymous
    2013-07-02T02:41:23+00:00

    HI Moderator,

    My hotmail account was hacked on June 30, 20013 and I was able to get it back but somehow the hacker can retake it within 5-10mins right after even though I changed the secret question, pass, and recovery email and stuffs. This happened 2 times and he changed the alias name on the account so I don't know the login id now.  Could u please help me recover my email? Thank you.

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  3. Anonymous
    2013-07-02T16:25:58+00:00

    David. Can you confirm that you've previously posted in Communities? If so, please sign in at http://spr.ly/6033Z1w5 using the alternate Microsoft Account that you posted with and click on your name at the top in order to locate your post. If not, you'll want to post your own thread for Moderator assistance. The direct link to do that is at http://spr.ly/6034Z1wg. If you need an alternate Microsoft Account in order to post, you can quickly create one at http://spr.ly/6035Z1w9. Let us know if you have questions or need clarification on anything. ^DW  

    Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

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  4. Anonymous
    2013-07-02T18:59:08+00:00

    Hello Tommy,

    Two major problems for 3 link accounts.

    My 3 Hotmail accounts are linked together. And now all are blocked since last week. I contacted 8 different people thru phone and emails nothing able to helped nor worked! The links that they gave, did not even worked. AND, TOO MANY TO READ AND TOO LONG. When I tried to recover one email account and asked me to put the code and  was sent to another email and since all 3 emails are linked together, I couldn't get the code. The 10 -14 codes that are generated were useless.  Secondly, when I had the page to put my personal information, the billing part is nonsense to me. Why? Because is asking my credit card no and live card no something like that. I DONT HAVE ANY OF THOSE EITHER. And I don't want to, I don't need to and in short, it does not work for everyone. So, I'm STUCK!  

    My personal address, and my birthday are not enough to RECOVER MY EMAIL account???? Come on..Just make it simple. 6 Personal questions SHOUDL BE ENOUGH TO RECOVER OUR ACCOUNTS.

    I had so many email address and emails to check and reply, I had already cancelled our business meeting due to I COULD NOT get the RSVP from my emails. Please HELP...VERY FRUSTRATED!!!!

    Just in case...My windows TICKET ID is 1209638504 OR

    Sent : Tuesday, July 02, 2013 6:49:26 AM UTC

    To : "Microsoft Customer Support"

    Subject : RE: SRX1209767542ID - Windows Live Hotmail

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