New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-06-05T08:49:19+00:00

    The link you have provided here does not take us to a form, just takes us back to the account sign in page.   I certainly hope that the form does not require us to sign in first BECAUSE IF I COULD DO THAT I WOULD NOT NEED THE DAMN FORM !!!!

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  2. Anonymous
    2013-06-06T21:45:45+00:00

    but all my folders and my emails were gone. Can they be recovered? Thank you,

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  3. Anonymous
    2013-06-15T04:53:11+00:00

    Hey Omar, 

    Can you give more info? When you say you can't access your account even after resetting your password - what do you mean? Do you get an incorrect password error?

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  4. Anonymous
    2013-06-15T13:09:57+00:00

    Hey Omar, 

    Can you give more info? When you say you can't access your account even after resetting your password - what do you mean? Do you get an incorrect password error?

    The links provided for resetting do not work. I have reset, I have verfied and even ha dit escalated where Microsoft sent me a link yesterday... the LINKS DO NOT WORK.

    Resetting is easy.......... getting a link easy........ LINKS ARE DEAD!'

    I have optimized, cleared cahce, forwarded to a freidn in anotehr state, my dad in another country, used IE10, IE8, Firefox, Chrome, Opera, 5 different pc,s a tablet, my phone. Safe to say it is the system!

    I have escalated it to teh point where I am getting emails directly from Microsoft, but they are just sending me links..... LINKS DO NOT WORK!

    This is all you will get.

    There's a temporary problem

    There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

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