New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-05-30T15:50:36+00:00

    I have had the hardest time trying to get my old microsoft account name.  Nowhere in the whole support section does it give you an option to get your account name without creating a new, separate account and then submitting a ticket.  It's sad to see that there is some automated support "chat," instead of an actual chat, that isn't helpful at all.  I want to talk to someone or at least get a chat or email from someone and not some automated message.  I have submitted a request on a dummy account and I hope to hear from you within 24 hours.

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  2. Anonymous
    2013-05-30T16:42:12+00:00

    My word! Thought I was the only one, seems like if you were using a problem free e-mail it was too good to be true so let's change it for one that doesn't work! I've loads of important e-mails in my account and can't access any of them, am extremely frustrated and cross as now I'll have to try to contact so many different people and companies to change my e-mail as I'm certainly not staying with Outlook a moment longer than necessary! Apple any-one?

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  3. Anonymous
    2013-05-30T17:37:44+00:00
    Hi
    I have been unable to log in my Hotmail account by Iphone and my computer now.
    My email: ******@hotmail.com
    My last email receive my iphone is from ******@alldealsasia.com 08:36am (Singapore time) and I remove it to trash folder.
    Since this afternoon, I have been unable to access my Hotmail account (It looks like someone else might be using your account, appear when i log in).
    Through another of my work email (chia\_******@screensp.com.sg) I try to retrieve my account by enter my confidential information to Microsoft link but got email reply "Unfortunately,<br> we were unable to verify your ownership of this account using the information you provided...."
    I try again and got this <br>89371160 issue number but later receive same reply<br>Unfortunately, we were unable to verify your ownership of this account using the information you provided...."
    I am also unable to reset my password too!
    I have provide enough information like recent email send and the receipt person address but still unable to retrieve my account!
    Please give me your private support for this issue and let me know I can further provide my Hotmail account information to prove I am the genuine user. I can provide all my recent email information, or even my hand phone contact<br> number. This should be enough to verify I am the genuine user of this account.
    Please help me escalate this issue I really need my Hotmail account back as soon as possible. I cannot afford to wait another 24hrs to try again.<br><br><br> <br><br><br>Please contact me @ chia_******@screensp.com.sg <br><br>
    By the way I am using my bro account (******@hotmail.com) to send this email.

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  4. Anonymous
    2013-05-31T08:12:00+00:00

    Isn't there one person on this forum with any clout?  Microsoft are not listening.  It's been nearly a month for me now and I swear I've tried everything.  I think their new commercials on TV are a sick joke.

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