New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

Was this answer helpful?

2 people found this answer helpful.
0 comments

154 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-08-07T21:56:20+00:00

    did anyone help you? what is the solution?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-08-07T19:49:30+00:00

    I tried to sign into my xbox live account and it said for security reasons please enter your password. I did and it said the password was wrong, I know I entered the right password, now my account is locaked. the other problem is the e-mail address on file is no longer active, what do i do?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-08-07T14:17:11+00:00

    To create a support case using our secure online form, click the Contact Support link below.

     

    Contact Support

     

    Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

     

    You may also want to check out the self-help articles below which may be able to help resolve your issue. 

    If you’re encountering any other issue not listed above, let us know in the forums.

    Hotmail opens but I can not open the individual emails?????

    Hello ... the support is not working. All we get is a 'how well did we do?' survey. The system is not working and we cannot get to our email accounts please resolve it instead of posting links that are no good and then locking threads to make it look like the case is closed.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-08-07T13:51:45+00:00

    To create a support case using our secure online form, click the Contact Support link below.

     

    Contact Support

     

    Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

     

    You may also want to check out the self-help articles below which may be able to help resolve your issue. 

    If you’re encountering any other issue not listed above, let us know in the forums.

    Hotmail opens but I can not open the individual emails?????

    Was this answer helpful?

    0 comments