New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-04-20T20:44:07+00:00

    I have asked at least two dozen times for help with same issue, created endless amount of support cases and have been ignored. If anyone cares then I really need help with this.      I would also be delighted if anyone at Microsoft actually emailed with a reply instead of the usual automated one. As previously stated in another post here my account has been blocked for weeks without any reasonable explanation .

    I am really desperate and have lost faith in Microsoft, and sympathise with everyone else experiencing the same issue.

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  2. Anonymous
    2013-04-19T22:38:52+00:00

    I created a support case 2 weeks and did not hear anything and then I created another one on Thursday but again have not heard despite it saying it would be 24 hours contact time. I am trying to access my account and need to see some important information in folders for work and some invitations but I am unable to do so. I can only get e-mails that come in on my I phone but then they go quite quickly from my phone,.

    please help

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