New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-05-04T00:23:36+00:00

    I have been unable to get into my computer files as Microsoft tells me every time I log in that my password in wrong. I have been using computers since 1985 and have used many password protected files and programs over those years.  Never have  I been so frustrated in trying to log into any program.

    When I ask for a password reset, I can do it but when I get to the save password,  it gets to the point it tells me that Microsoft is not available now.  The only time I was able to get into my account was in the Microsoft door where I ordered Office 365, after paying for it I am now not able to sign into my account.  Please help me?

    My account email address is ******@gmail.com

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  2. Anonymous
    2013-05-03T16:06:27+00:00

    I can't log into my laptop with my primary email - ******@yahoo.com.sg which I forgot the password. I have sent in to reset the password for so many times. The link that brings me to reset the password will always tell me that "There is a temporary error to this service". So what now... It keeps giving me the same reason after so many days of trying. I urgently need to use my laptop! This service is really terrible!! If you cannot support users, then do not make us set all this password. It is creating more trouble than help.

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  3. Anonymous
    2013-05-03T07:14:07+00:00

    New Microsoft Account Support Available my **** **** i have not been on my email for 5 days now !!!!!!!!!!!!

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  4. Anonymous
    2013-05-02T20:46:03+00:00

    I tried to login to my Hotmail account, only to find out that it had been acquired by Microsoft and is now outlook.com.  I cannot get into my hotmail account to get IMPORTANT message from IRS on my taxes.  They asked for my phone number twice, which I supplied.  I was suppposed to get a code on my phone.  I have not received an answer, cannot get into my phone, and Microsoft has now moved into my list of "do not trust this company". 325-642-1753

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