New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-05-06T18:24:39+00:00

    I need that on line form last week it says someone else is using my account and this week it says there is no such account I am really frustrated

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  2. Anonymous
    2013-05-06T16:54:47+00:00

    Help!

    Yesterday, 5/5/13 I was forced by Microsoft to change my Outlook password ( email was recently migrated from HotMail).  Something went wrong, and now I can't sign-in.  I submitted the recover password form several times and rec'd a reply that I did not submit enough info to be verified.  Now I have exceeded the number of times I can submit the forms in one day.  I need to access my email which is different from the one used to send this, as my wife has applied for several jobs and is waiting for interview info.  Help!

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