New Microsoft Account Support Available

I have been locked out of my email since 15th may. The account is 25yrs old and had many important emails & folders & is my main communication for business.

The code to unlock it will be sent to an alternative email account but the problem is that the alternative email account also is blocked. 

I have still got access to my older messages on my phone and used that information to fill in the verification forms perfectly but it gets rejected.. I keep being sent to the verification page at every turn & have filled it in numerous times. When I get an email from Microsoft escalations team, they merely send me back around in circles again to the same place.

Why isnt this working to verify my account?. I desperately need to access my account.

I have a microsoft account that uses my phone number to send codes for my newer Hotmail accounts that I recently created but the older ones don't. Cant you link them together??

It seems no one at Microsoft cares at all about this. I just get automated computer generated replies or people that don't read my support email requests properly & send me back around in circles again.

Global escalations team requested I send Problem Steps Recorder (PSR) file which I did & still no help. Not even a reply.

Please help me.

stlll cannot unlock account ******@hotmail.com after following video instruction. please help to unlock or reset password. Thanks!

THE FORUM thing only works if you can access your account.  If you cant access your account, you have NO HELP of REPLYING/POSTING in the forums as you need your username to post and you cant use your username if you are trying to SIGN in and having different types of error messages . IN my case, it was the send code stuff. The code was not posting to my yahoo.com alternate account. The spam /junk mail folder was checked and i had sent several codes over teh past 1.5-2 weeks and NONE OF them were recieved inthe yahoo.com to  SEE The code to PUT in the "were over protectice arent we?"  prompt of makingme/forcing me to use said code process..  I had to buy a prepaid phone as  i did not wnt to keep risking my emails NOT working with the code being delivered. It seems  myhotmail account is on a 30 days  wait thing all the time. CHANGE SOMETHING.. wait 30 days..  make you  verify stuff..  IT IS FLAWED,  wait 30 more days. Whent he passcodes and thigns are "remembered" and accounts can e accessed thealternative ones that hotmail/outlook has on file, there shoudlnt be a reason teh code isnt delievered. I could NOT post on the forums, i repeat. When i tried replying/posting onthe forums it made me sign into my hotmail/email wich only took me throughthe same bullcrap prompts of" please verify, were protective arent we?"  to prevent me from using the forums. I did not see a way to sign in as a guest, or use a secondary alternate email. NOR could i even accessmy accountto INSERT teh secondary alternative email.. ONLY Delete the correct one and replace it with a temporary account, simplyused to make  the email accessed. THEN to have to delete it and put my old actual alternate email back only to have it have issues. I HAVE inserted the prepaid phone number inthere, and it works with a text message. BUT iwill not have this phone forever. AS a person that travels alot, internet is something i have access to more than phones due to diff types of fees and things on a phone bill. So please, fix this problem and allow the yahoo.com   account to RECIEVE the actual code your forcing me to send. Cuz it was not in there. ... -.-  and it was not delayed.. i sent enough to see at least one successful one had any of them gone in.. If all woudl have have gone in my account, i woudl have recieved like 24 codes.. I did not recieve one.. Thanks for  the support/forums, BUt.. again.. was not helpful.. and wont be to anyoen that cant actually SIGN into their account.  :(

I have try to submit online form few times to retrieve my account. I need the account back badly but i can't remember my secret answer and also my alternate email's password. I haven't change it for years but i have decided to change it weeks ago. Now i couldnt remember any thing. How am i going to take back my account. It's important. Anything to verify other than just to submit a form which the system check it. Now that the system couldn't read or know what i wanted to provide other than the question inside the form that i couldn't answer. Please reply me as soon as possible. Willing to provide any information that i could get. Thanks. 

when it asks you for your secret question it is a question you should know the answer ......if you cant remeber it  make sure next time you choose a question you know the answer to  example ( my oldest brothers name) or( mothers maiden name  )