New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

Was this answer helpful?

2 people found this answer helpful.
0 comments

154 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-08-03T23:32:37+00:00

    i have the same problem, i tried everything but i still cant access my account ...i used to access my email account threw anther and forgotten my email password ...i tired resiting my password and that didnt work ..i even tried calling Microsoft and they were no help, they only send me here

    please i really need help accessing my email ..there is very impotent emails i need access to

    please help

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-07-31T15:48:18+00:00

    That's an unacceptable time frame to get help.. 

    Many people use these free accounts (Microsoft, Google, Yahoo, AOL) for their small businesses where only one email address needed.. It's simple, they aren't interested in a domain or any of the business services, or complex configurations..   I acknowledge people shouldn't do this but they do and it's far more common than anyone thinks..  Pointing out that personal accounts aren't designed for businesses is moot and a waste of time. 

    When such a personal Microsoft Account gets locked out that customer can't operate their business. Period..  This experience completely destroys that customer's opinion of Microsoft as a dependable partner for their business, whether or not it's technically a personal or business account.  The damage is already done to Microsoft's reputation in that customer's eyes and is permanent.

    A few days of not being able to send or receive email for a business will cause the customer to seek an alternate email address.. Who thinks Microsoft has any chance whatsoever at gaining that customer as a paying business services subscriber?   Microsoft loses these customers permanently and they drag their business relationships with them to Google.   Right now it's Google that's benefiting from Microsoft's negligence and complete lack of support.  All because some bean counting marketing jerk pushed a cost savings idea through to eliminate human support for consumer services..

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-07-30T11:19:18+00:00

    I was locked out of my account June 3rd, 2013. Microsoft repaired it yesterday. It took quit a while and did cause a bot of frustration. All I can suggest is be persistent and follow up every now and then until it is resolved.

    All the best,

    Peter

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-07-30T10:53:29+00:00

    I have tried repeatedly to get a code.  This is my last chance.  I have had this e-mail account for 10 years and do not want to lose it.  I need help.  Someone please e-mail me a code!  This is ridiculous.  If you are trying to lose customers you are doing a fantastic job!!!!!

    Was this answer helpful?

    0 comments