New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-04-29T14:02:08+00:00

    Please help!  Like so many others I'm locked out of my Hotmail account.  I have tried on numerous occasions to fill in the form with as little and also as much information as I can remember.  I've had the account for years and have also recently moved back to the UK from the US - with a US laptop - which I think might be confusing the issue even further.  I've tried contacting support and they all sent me here.  Can you help?  Right now I cannot submit any more forms as I'm maxed out.  This never happened before I moved to Outlook!  ******@hotmail.com.  Subject lines included: to do, 706, and 176 Jackman Close.  Emails included ******@juno.com and ******@gmail.com.  Please help!!!!!!!!!!!!!!!!!!!!!  The account is so old that it's probaly tied to old phone numbers too.

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  2. Anonymous
    2013-04-28T17:19:44+00:00

    Your account recovery process is broken. This is the second time in four months that you have locked me out of ******@hotmail.com and I am utterly frustrated. I have filled out your account recovery form twice and it has bounced back to me both times. I have needed to create two brand new hotmail accounts just to post my frustration.

    If I didn't have the information in my mailbox, I would've deleted it long ago. Gmail is far superior to hotmail.

    I use this account to receive mail only. I cannot tell you the subjects and email addresses of those I have sent mail to because I don't use it for that purpose!!!!!!

    Can you please let me back in?

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  3. Anonymous
    2013-04-28T15:28:50+00:00

    i don't know if i personally signd up for outlook but it is all i have to work with. i still go to hot mail but last couple weeks it operating exstremely slow

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  4. Anonymous
    2013-04-28T02:42:59+00:00

    I am unable to sign in

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