New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2015-02-19T19:43:55+00:00

    Hi.  I have recently been asked to verify my old email account and It gives me the options of sending a security code to an alternate e-mail address or clicking 'I can't verify my account' and filling in a questionnaire.  However the alternate e-mail is changed by the hacker and it seems that my Saudi Phone number is still there but I didn’t receive any code from you maybe because I didn’t write the area code from the bgining, It should be (+966) ........01 and I have attempted to fill in the questionnaire several times to no avail. 

    The problem with the questionnaire is that many of the questions are not relevant to my account, for example I haven't emailed anyone in my contacts for years, created no new folders etc and I also am unable to remember my secret answer.

    Now my sister told me she is receiving spam emails from me!! I don’t want this hacker to send anything to my contacts please help me to restore my old account or at least delete my contact list there so he can’t use it. 

    Thank you.

    DS83

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  2. Anonymous
    2014-05-27T03:23:08+00:00

    I have been locked out of my email since 15th may. The account is 25yrs old and had many important emails & folders & is my main communication for business.

    The code to unlock it will be sent to an alternative email account but the problem is that the alternative email account also is blocked. 

    I have still got access to my older messages on my phone and used that information to fill in the verification forms perfectly but it gets rejected.. I keep being sent to the verification page at every turn & have filled it in numerous times. When I get an email from Microsoft escalations team, they merely send me back around in circles again to the same place.

    Why isnt this working to verify my account?. I desperately need to access my account.

    I have a microsoft account that uses my phone number to send codes for my newer Hotmail accounts that I recently created but the older ones don't. Cant you link them together??

    It seems no one at Microsoft cares at all about this. I just get automated computer generated replies or people that don't read my support email requests properly & send me back around in circles again.

    Global escalations team requested I send Problem Steps Recorder (PSR) file which I did & still no help. Not even a reply.

    Please help me.

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  3. Anonymous
    2014-05-27T03:20:45+00:00

    I have been locked out of my email since 15th may. The account is 25yrs old and had many important emails & folders & is my main communication for business.

    The code to unlock it will be sent to an alternative email account but the problem is that the alternative email account also is blocked. 

    I have still got access to my older messages on my phone and used that information to fill in the verification forms perfectly but it gets rejected.. I keep being sent to the verification page at every turn & have filled it in numerous times. When I get an email from Microsoft escalations team, they merely send me back around in circles again to the same place.

    Why isnt this working to verify my account?. I desperately need to access my account.

    I have a microsoft account that uses my phone number to send codes for my newer Hotmail accounts that I recently created but the older ones don't. Cant you link them together??

    It seems no one at Microsoft cares at all about this. I just get automated computer generated replies or people that don't read my support email requests properly & send me back around in circles again.

    Global escalations team requested I send Problem Steps Recorder (PSR) file which I did & still no help. Not even a reply.

    Please help me.

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  4. Anonymous
    2013-12-20T08:16:04+00:00

    stlll cannot unlock account ******@hotmail.com after following video instruction. please help to unlock or reset password. Thanks!

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