New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-08-24T07:30:53+00:00

    Another my request for help in dealing with the problem. Using ..... @ live.com account to log in to the system is no problem but the problem arises only when I try to get my mail using the same account ...... @ live.com. Namely NOT sync, send, and DO NOT receive. In the upper right corner there will be a moment inscriptions: 'Syncing' and 'User not Available: ... @ live.com ". I do not know how this is possible if, before the time I logged on to the system using the account. After logging on mail.live.com message is displayed, updating your Inbox'' already nine days. Login to account.live.com no problem, I can change anything there. I set up the other account ..... @ windowslive.com which works without a problem. Please help in this issue. Will note that on any forum microsoft have not found a reasonable answer. We ask for some specifics. Thanks in advance

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  2. Anonymous
    2013-07-02T02:41:23+00:00

    HI Moderator,

    My hotmail account was hacked on June 30, 20013 and I was able to get it back but somehow the hacker can retake it within 5-10mins right after even though I changed the secret question, pass, and recovery email and stuffs. This happened 2 times and he changed the alias name on the account so I don't know the login id now.  Could u please help me recover my email? Thank you.

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  3. Anonymous
    2013-06-28T23:09:08+00:00

    Unfortunately I get the same problem:

    ... is not allowed to view this incident.

    I sent ANOTHER report and they again used the support system to reply which just loops back to the same error message or not being able to login. It is absurd... now I told them to stop using the damn faulty support system and just e-mail me like a normal person because obviously it will just be a waste of time to keep sending me links that I can't see.

    Very frustrating... all this to regain access to an account that should not even be unnaccessible in the first place...

    I used my password to login then Microsoft decided that someone else MIGHT be using the account, which is false but happened because the account is used from both HOME and OFFICE computers... so now even though I have the password, I'm unable to enter my own account for no real reason at all other than Microsoft crappy system deciding to block it!

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  4. Anonymous
    2013-06-26T02:22:33+00:00

    Dear Sir

    My email iD  ******@hotmail.com.  password  jasmin69

    I am a platinum member in Flirtyprofessional site.  when i open inbox all messages received

    am able to see.  When i click the message I want to see, it is opening.  there picture of

    person, videochat, text chat, add friends all coming.  when i clik Text Chat, the screen

    not opening and I am not able to see or chat with my friends. Could you check

    on this problem and reply me.  Will appreciate your help.

    mali

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