New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-07-18T15:11:38+00:00

    I have the same situation. I get the following message.

    I do not have an Office 365 email account and the provided link does not permit me to sign out of the non-existent account.

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  2. Anonymous
    2013-07-15T14:47:04+00:00

    I have an account through my college.  Last week I am no longer able to log in.  I type in my email and password correctly, then it leads me to a page that asks me to sign out first from outlook 360 or something, and where to click to do so, then it brings me back to the log in page where I started. There is nothing on this site that is helpful.  I found this forum, then I try to click "contact support" and it leads me to a page that again, is not helpful.  I have no access to my college account.  Is there a real person that I can speak to by calling a number? Is it at all possible to email support? I am very frustrated and this site is not helpful at all.

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  3. Anonymous
    2013-07-15T14:24:12+00:00

    We recently received a request to recover your Microsoft account @hotmail.ca. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner. 

    We have taken the additional step of blocking your account @hotmail.ca until we can verify you as the account owner. This will prevent any further use of the account, and protect you from any possible malicious activity.

    Anyone see the problem on why we can't get our accounts back,  cause there support system is based on a AUTOMATED system.

    I have given all info and still no help,  guess Microsoft will never see another penny out of me again

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  4. Anonymous
    2013-07-15T01:48:45+00:00

    How can we get into an account that has been hacked?  We filled out several of the forms asked for and the latest suggestion was "start a new account".  I;ve had this hotmail account since 1990 and I have multiple emails and contacts that I cannot replicate.  How can I talk to a real person?

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