New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

Was this answer helpful?

2 people found this answer helpful.
0 comments

154 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-04-20T20:44:07+00:00

    I have asked at least two dozen times for help with same issue, created endless amount of support cases and have been ignored. If anyone cares then I really need help with this.      I would also be delighted if anyone at Microsoft actually emailed with a reply instead of the usual automated one. As previously stated in another post here my account has been blocked for weeks without any reasonable explanation .

    I am really desperate and have lost faith in Microsoft, and sympathise with everyone else experiencing the same issue.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2013-04-28T02:37:52+00:00

    I am so frustrated with Outlook. I have been a Hotmail user for many years but I am now ready to give up and move on to a new provider.   I have been unable to sign in to my account at ******@hotmail.com since last Thursday. I have tried 3-4 times to go through account recovery and each time I am told I have not provided enough information to verify who I am. I have listed several email topics and several email contacts to no avail. I also know and give the answer to the security question and provide my correct birthdate, etc. There really is nothing else I can do except let all my contacts know I will have a new email address with another provider and just hope I did not miss any email.

    What saddens me the most is that the lugoil account holds emails from when my mom died and when my 22 year old son died. I have no way of accessing them now. I will certainly tell everyone I meet what a terrible system Outlook is and the fact that it is IMPOSSIBLE to speak to a human being who could correct this instead of automated systems that are totally messed up.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2013-04-20T21:18:33+00:00

    Personally I have created approx two dozen support cases and am still being ignored. My account has been blocked for several weeks. Perhaps you could bring this to the attention of someone?

    Please.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2013-04-19T22:38:52+00:00

    I created a support case 2 weeks and did not hear anything and then I created another one on Thursday but again have not heard despite it saying it would be 24 hours contact time. I am trying to access my account and need to see some important information in folders for work and some invitations but I am unable to do so. I can only get e-mails that come in on my I phone but then they go quite quickly from my phone,.

    please help

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments