android outlook.com set sender name

Anonymous
2013-04-27T20:05:39+00:00

I downloaded and configured the latest Outlook android app with the cool metro interface. however I noticed that when I send emails my name is not dispalyed as sender but rather I only see my email address

In otehr words the recipients would see

From: ******@hotmail.com

Instead of

From: My Name

This doesnt happen when I send emails from the web interface or the windows 8 app, only withy the Android app. As much as I have looked I cant find where it is you set the sender's name

Moved from: [ Outlook.com / My Account and information / Edit my information ]

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-30T18:20:29+00:00

Hi Everyone,

As some of you already know, there have been a recent update to the application which include "Recipients can see the sender name instead of just an email address in mail sent from the app".

For others who have not yet updated the Outlook.com app on your mobile devices, kindly do so.

If you want to leave any feedback for the Outlook.com application, you can by going through this link:

https://play.google.com/store/apps/details?id=com.outlook.Z7

Let me know if you have other questions.

Thanks!

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Anonymous
2013-05-24T07:05:20+00:00

Hello all. Appears to be working now on my nexus, oh and on my Samsung galaxy s4. 

Thanks all, I'm glad this has been sorted out, we appreciate your help!

Maz

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  1. Anonymous
    2013-06-27T16:46:17+00:00

    Hi,

    Thank you for the additional information you have provided for us. I have resubmitted this issue to our support specialist along with the details you have added so that they can investigate this case further.

    Please bear with us as we work towards fixing your issue. We will update this thread once we have received a feedback regarding this.

    Thanks!

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  2. Anonymous
    2013-06-27T17:41:32+00:00

    Ok, well I hope that this is something that can be resolved soon, as it has been ongoing for quite sometime, and the inability to send an email from my device due to the lack of professionalism that is displayed w/out a sender name, renders the phone useless to me.

    Again, please note, this is on the email client that is native to the phone, NOT the Outlook app version available in GooglePlay.

    Thanks!

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  3. Anonymous
    2013-06-27T18:03:49+00:00

    Hi T-R-A-C-I,

    Thank you for waiting. Our support specialist would like to confirm if the issue occur using another account and provide us the detailed steps you've done on configuring your account and your Mobile OS. Can you try using Outlook App and check if the same problem persists?

    Also, provide us your affected account. These files contain personally identifiable information, such as your name and email address. Microsoft uses them to diagnose your issue. We do not use this information to contact you (outside of this issue) or market to you.

    Kindly sign in to this forum and post your impacted email account inside the private message I provided you. Let me know if you have other clarifications.

    Thank you.

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