android outlook.com set sender name

Anonymous
2013-04-27T20:05:39+00:00

I downloaded and configured the latest Outlook android app with the cool metro interface. however I noticed that when I send emails my name is not dispalyed as sender but rather I only see my email address

In otehr words the recipients would see

From: ******@hotmail.com

Instead of

From: My Name

This doesnt happen when I send emails from the web interface or the windows 8 app, only withy the Android app. As much as I have looked I cant find where it is you set the sender's name

Moved from: [ Outlook.com / My Account and information / Edit my information ]

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-30T18:20:29+00:00

Hi Everyone,

As some of you already know, there have been a recent update to the application which include "Recipients can see the sender name instead of just an email address in mail sent from the app".

For others who have not yet updated the Outlook.com app on your mobile devices, kindly do so.

If you want to leave any feedback for the Outlook.com application, you can by going through this link:

https://play.google.com/store/apps/details?id=com.outlook.Z7

Let me know if you have other questions.

Thanks!

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Anonymous
2013-05-24T07:05:20+00:00

Hello all. Appears to be working now on my nexus, oh and on my Samsung galaxy s4. 

Thanks all, I'm glad this has been sorted out, we appreciate your help!

Maz

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  1. Anonymous
    2013-05-08T16:31:29+00:00

    Hi,

    Thank you for the information you have provided. Let me try to help you with your concern.

    What I could suggest is you send us a log file of yours and your wife's Outlook app so we can check it on our end. Refer to the post of Levi\_I. on thsi thread for the steps on how to gather logs.

    Post the requested information via the private message area that I have initiated for you. Note that you have to be signed in to view my private message.

    Note: You can open the private message by clicking the red link above your post that says

    "You have a private reply to this message. Click here to read it on our secure private messages section."

    Thanks!

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  2. Anonymous
    2013-05-07T23:17:05+00:00

    hello,

    I had this information in another thread ... will this issue be resolved soon ?  Sending emails w/out a name looks quite unprofessional ... this was the thread that was ongoing earlier with the issue "the new outlook.com android app does not display the Name (FROM) when sending an email, instead it just displays the email address"

    Some steps I have taken to resolve issue ...

    1.  It happens on both mine and my wife's phone ...

    2.  email sent from the windows 8 metro is showing names ... therefore, it is the Outlook.com APP causing the issue.

    3.  we have uninstalled, re-installed and the issue is not fixed

    4.  I have reset my phone and re-installed the Outlook.com app ... it did not fix issue

    Please advise !  thanks

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  3. Anonymous
    2013-05-05T07:44:52+00:00

    Hi Romulo J. Ortiz and Haythem El-Wassif,

    Thank you for the information you've provided. I've have now escalated your respective logs to our Support Specialists for investigation. We'll update this thread as soon we get a response. Your patience is much appreciated.

    Regards,

    Raymond

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