android outlook.com set sender name

Anonymous
2013-04-27T20:05:39+00:00

I downloaded and configured the latest Outlook android app with the cool metro interface. however I noticed that when I send emails my name is not dispalyed as sender but rather I only see my email address

In otehr words the recipients would see

From: ******@hotmail.com

Instead of

From: My Name

This doesnt happen when I send emails from the web interface or the windows 8 app, only withy the Android app. As much as I have looked I cant find where it is you set the sender's name

Moved from: [ Outlook.com / My Account and information / Edit my information ]

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-30T18:20:29+00:00

Hi Everyone,

As some of you already know, there have been a recent update to the application which include "Recipients can see the sender name instead of just an email address in mail sent from the app".

For others who have not yet updated the Outlook.com app on your mobile devices, kindly do so.

If you want to leave any feedback for the Outlook.com application, you can by going through this link:

https://play.google.com/store/apps/details?id=com.outlook.Z7

Let me know if you have other questions.

Thanks!

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Anonymous
2013-05-24T07:05:20+00:00

Hello all. Appears to be working now on my nexus, oh and on my Samsung galaxy s4. 

Thanks all, I'm glad this has been sorted out, we appreciate your help!

Maz

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  1. Anonymous
    2013-05-04T05:30:45+00:00

    Hi everyone,

    Thank you for providing a detailed description of the issue regarding your name not appearing on the From: field when sending emails using the Outlook.com app.

    To address your issue, please provide the logs of your Outlook.com app for investigation.

    Please refer to the steps below:

    1.Start Outlook.com's app

    2.In the message list view, click the "..." in the bottom right of the screen

    3.Tap the "Settings" option

    4.Tap the "General" option at the top

    5.Scroll down and tap the "Support tools" option

    6.Tap "Log level" and choose "Fine trace"

    7.Delete/Remove the account and sign back in.

    8.Go back to support tools

    9.Tap the "Send logs" option

    10.Email the logs to an accessible email address.

    11.Log in to that email address and download the attachment.

    After getting the logs upload it on the private message I've created for you.

    Note: You can open the private message by clicking the red link above your post that says*"You have a private reply to this message."***

    Regards,

    Levi

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  2. Anonymous
    2013-05-03T18:39:39+00:00

    Hi Randall, I replied to your private message with the info you requested and yes, I see this behavior with both my outlook and hotmail accounts.

    Please see my private message for further details and feel free to contact me if you need me to do anything else.

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  3. Anonymous
    2013-05-03T17:06:59+00:00

    Hi Romulo,

    Thank you for posting here in this forum. I'm glad to assist you regarding your issue with Outlook.com app showing the email address of the sender instead of the name.

    I understand how annoying this can be. Can you please confirm if the same issue happens when using another Outlook.com account? We need to isolate the issue so that we can determine what actually the cause of the issue is. Also we would like to ask for your affected email account, this will allow us to make some adjustments that might help on resolving the issue.

    Kindly refer to the private message that I provided for more information. Make sure that you are signed in to the Microsoft Community (this site) to be able to view it. The conversation in the private message area is secure. Only you and our moderators can view it.

    Note: You can open the private message by clicking the red link above your post that says

    "You have a private reply to this message. Click here to read it on our secure private messages section."

    Thank you.

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