android outlook.com set sender name

Anonymous

I downloaded and configured the latest Outlook android app with the cool metro interface. however I noticed that when I send emails my name is not dispalyed as sender but rather I only see my email address

In otehr words the recipients would see

From: ******@hotmail.com

Instead of

From: My Name

This doesnt happen when I send emails from the web interface or the windows 8 app, only withy the Android app. As much as I have looked I cant find where it is you set the sender's name

Moved from: [ Outlook.com / My Account and information / Edit my information ]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Everyone,

As some of you already know, there have been a recent update to the application which include "Recipients can see the sender name instead of just an email address in mail sent from the app".

For others who have not yet updated the Outlook.com app on your mobile devices, kindly do so.

If you want to leave any feedback for the Outlook.com application, you can by going through this link:

https://play.google.com/store/apps/details?id=com.outlook.Z7

Let me know if you have other questions.

Thanks!

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Answer accepted by question author

Anonymous

Hello all. Appears to be working now on my nexus, oh and on my Samsung galaxy s4.

Thanks all, I'm glad this has been sorted out, we appreciate your help!

Maz

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65 additional answers

Anonymous

2013-05-02T06:00:09+00:00

Hi Romulo, Haythem El-Wassif and MazzawazzaSO,

@Romulo,

@Haythem El-Wassif,

I would like to inform you that through the help of our Support Specialists, we've been able to make an adjustment on your accounts. Please try reinstalling the Outlook app using a freshly downloaded installer and reconfigure your account to it once again. Check if the issue has been resolved.

If in case the issue persists, kindly verify if you are only encountering the issue using the application. What will happen if you send using application and then view the email sent using desktop browser, is it the same?

@MazzawazzaSO,

Welcome to the Microsoft Community forum. If you are also experiencing the same issue, please confirm if you are already done with the troubleshooting that the users above (this post) have already performed (e.g reinstallation of the application). Also, please provide your account in the private message area that I provided. Make sure that you are signed in to this site to be able to do it. This is for investigation purposes.

We're looking forward on your response. We appreciate your cooperation.

Thank you.
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Anonymous

2013-05-01T07:00:49+00:00

Hi all! I have the same issue. Samsung Galaxy S2 and my Google nexus. both running jellybean. please let me know when a solution is found, looks so unprofessional sending emails this way at the moment. Great app if we can solve this issue.
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Anonymous

2013-04-30T07:22:19+00:00

Hi Romulo Ortiz and Haythem El-Wassif,

Thanks for providing the information that we asked from you. With that, I have escalated the issue to our Support Specialists for further review and investigation. We appreciate your patience and cooperation. We will get back to you once we hear back from them.

If you have other things in mind that might help while we’re doing the investigation, please don’t hesitate to post it here.

Thank you.
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