android outlook.com set sender name

Anonymous
2013-04-27T20:05:39+00:00

I downloaded and configured the latest Outlook android app with the cool metro interface. however I noticed that when I send emails my name is not dispalyed as sender but rather I only see my email address

In otehr words the recipients would see

From: ******@hotmail.com

Instead of

From: My Name

This doesnt happen when I send emails from the web interface or the windows 8 app, only withy the Android app. As much as I have looked I cant find where it is you set the sender's name

Moved from: [ Outlook.com / My Account and information / Edit my information ]

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-30T18:20:29+00:00

Hi Everyone,

As some of you already know, there have been a recent update to the application which include "Recipients can see the sender name instead of just an email address in mail sent from the app".

For others who have not yet updated the Outlook.com app on your mobile devices, kindly do so.

If you want to leave any feedback for the Outlook.com application, you can by going through this link:

https://play.google.com/store/apps/details?id=com.outlook.Z7

Let me know if you have other questions.

Thanks!

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Anonymous
2013-05-24T07:05:20+00:00

Hello all. Appears to be working now on my nexus, oh and on my Samsung galaxy s4. 

Thanks all, I'm glad this has been sorted out, we appreciate your help!

Maz

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  1. Anonymous
    2013-06-28T16:56:42+00:00

    [SIGH]... I have reconfigured my account, I have unlinked all my accounts (Outlook, Live, MSN & Hotmail), I have rebooted the device and the problem still persists - There is no option to change or add a sender name. Admittedly, I have not tried the app again - Honestly, I do not want to have to access or download another app just for my email.

    I have contacted my carrier and ordered a new phone, it should arrived either tomorrow or Monday - Perhaps there is a glitch w/the device itself. However, if this is not resolved on the new phone, then I give up and will just return to an iPhone... Where everything just works!

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  2. Anonymous
    2013-06-28T14:50:51+00:00

    Hi T-R-A-C-I,

    Thank you for waiting. Our support specialist made an adjustment on your account. Please try to reconfigure your account and check if the issue persists.

    If the issue persists, please try using Outlook App and verify if the same problem will occur. Let me know if you have other clarifications.

    Thank you.

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  3. Anonymous
    2013-06-28T06:10:47+00:00

    Hi T-R-A-C-I,

    Thanks for your prompt response. I have now escalated this issue to our support specialist for further investigation. Again, your patience is appreciated.

    We will keep you informed as soon as we get a response from them.

    Thanks,

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