I can no longer log into my old hotmail.com account, message saying it doesn't exist. Can someone please help?

Anonymous

Hi,

I have created this new outlook account just to log this issue.

I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

I am happy to provide my email address and relevant details.

Thanks.

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Anonymous

Hi,

I'm here to assist you. I have tried to go to the sign up pageto create a new account and I was able to get the options to use @hotmail.com, @outlook.com and @live.com by clicking the dropdown arrow. You need to register the same account (@hotmail.com) if you wish to receive the emails that will be send to this account. I'd like to inform you that emails sent to @hotmail.com will not be received to account @outlook.com because it is 2 different accounts.

Please be reminded that you if you still cannot register the same account, it is possible that the account is still in the process of deletion from the database.

Should you have more questions, get back to us.

Thank you.

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103 additional answers

Anonymous

2014-10-23T15:54:12+00:00

Hi Lealani P,

I have the same problem as Vish's. MY account was inactive as I had been in hospital for a long time and then at home recovering and had not used my *********@live.co.uk account for almost 1 year and a half. Now I have been informed that the account has been deleted. But as a disabled person this has caused me considerable distress. I contacted Microsoft and they advised me to set up a new one with the old details but the only options I am given when I try to do this is to create a *****@hotmail.com or a *****@outlook.com. I need my ******@live.co.uk so I can reset my password on another application.

Please assist in this manner. I have been waiting for a respinse from Microsoft for over 90 days now

Kind regards

F.A
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Anonymous

2014-11-08T17:40:39+00:00

Hi.

i have the same issue. i haven't use my live account for a while and i want to get access to it know for important things and it says it doesn't exist if i try to log in and it says incorrect if i try to change the password. can u please help me i really really need to get access to my account
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Anonymous

2014-11-20T14:03:23+00:00

Hi

so is it not possible to retrieve the mails sent to domain @hotmail.com?
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Anonymous

2014-12-08T18:48:46+00:00

Hi

I have also done the same and my account ******@hotmail.co.uk has been deleted and I would like to have it back as I need to change my password on another application, also I do understand that the data has been removed but that is not an issue. I am positive that the hotmail I have typed is correct and would like for you guys to restore it for me if that is possible.

Thanks a lot!
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