I can no longer log into my old hotmail.com account, message saying it doesn't exist. Can someone please help?

Anonymous
2013-07-26T21:31:49+00:00

Hi,

I have created this new outlook account just to log this issue.

I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

I am happy to provide my email address and relevant details.

Thanks.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-07-28T01:58:53+00:00

Hi,

I'm here to assist you. I have tried to go to the sign up pageto create a new account and I was able to get the options to use @hotmail.com, @outlook.com and @live.com by clicking the dropdown arrow. You need to register the same account (@hotmail.com) if you wish to receive the emails that will be send to this account. I'd like to inform you that emails sent to @hotmail.com will not be received to account @outlook.com because it is 2 different accounts.

Please be reminded that you if you still cannot register the same account, it is possible that the account is still in the process of deletion from the database.

Should you have more questions, get back to us.

Thank you.

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  1. Anonymous
    2017-06-17T18:04:01+00:00

    Hi Jeff,

    We can see here that you are having issues signing in to your Hotmail account. Before we proceed, we would like to know more details about your concern. We would appreciate it if you could tell us the following:

    • When is the last time that you successfully log in to your Hotmail account?
    • Have you tried to log in to Outlook.com using your Hotmail credentials?
    • Are you getting any error code or messages?
    • Have you tried to use other web browser and check if you will encounter the same issue?

    Do come back with the required information and we would be glad to assist you.

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  2. Anonymous
    2017-08-11T20:26:48+00:00

    I haven't been able to get back into my account for awhile now.

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  3. Anonymous
    2017-08-11T20:35:23+00:00

    Yes. Thank You. Do I need to change my password?

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  4. Anonymous
    2017-08-11T20:38:29+00:00

    About 5 months ago. Yes and I couldn't. Yes. Yes.

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